Analyst Profile

Mike West

Research Director

3 years at Gartner , 32 years industry experience
MA USA

Roles and Responsibilities

Mike West covers the adoption, organizational impact and governance of agile, enterprise agile, and agile transformation. Previously, he was VP and Research Director at Gartner from 1991-1999. Prior to joining Gartner, Mr. West worked as a developer and manager in financial services (John Hancock and Fidelity Investments) and high-tech (Apple). He has extensive experience as a developer, as a manager, and as an analyst in application development tools, methods and platforms. And he has over a dozen years working as an analyst at Gartner.

Areas of Coverage

Application Development & Integration

Mike West's Recent Gartner Activity

Latest Research

Critical Capabilities for Enterprise Agile Planning Tools
05-Jun-2018
How Agile Success Drives Organizational Agility
16-May-2018
Magic Quadrant for Enterprise Agile Planning Tools
23-Apr-2018

Background

Previous Experience

Mr. West has been an analyst since 1991, covering application development, information risk and cloud.

Professional Background

Corporate Executive Board, Practice Manager, Information Risk Executive Council, 1 year
Gartner, VP, Application Development and Management Strategies, 9 years
Saugatuck Technology, VP, Distinguished Analyst and Fellow, 15 years

Industry Awards/Accolades

Completed certification training in SAFe with Dean Leffingwell (2015) and in LeSS with Craig Larman (2016).

Education

B.A., Williams College
M.A., Johns Hopkins University
M.B.A., Boston College Graduate School of Management

Languages

English

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25 June 2018
Closing the Digital Talent Gap at Midsize Enterprises Midsize enterprises face big challenges to secure talent for digital business transformation. CIOs at MSEs must build an attractive culture, create a long-term workforce development plan, broaden talent search and capitalize on a distinctive employer brand to win the race for digital workers.
30 May 2018
Creating a Sustainable Strategy for Sourcing at Midsize Enterprises CIOs of midsize enterprises lack dedicated sourcing, procurement and relationship management resources. To remedy this, they must implement a pragmatic sourcing strategy that aligns with business goals, achieves the desired outcome of decisions, and leads to an understanding of the marketplace.

23 Jul 2018
Panel Discussion: Emerging Trends in Customer Service & Support Technology EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00 Due to the increasing complexity of consumer interactions, customer service organizations need a complex set of applications to support customer engagement across a growing mix of agent-assisted and self-service channels. In this unique panel discussion style webinar, Principal Executive Advisor Pete Slease will moderate a conversation with Gartner Research Directors Jim Davies and Nadine LeBlanc on emerging trends in customer service and support technology. Our aim is to help you navigate the waters of customer service applications in order to select the best technologies and vendors to meet your customers' needs. During this session, you can also ask the panelists your questions on this topic.
23 Jul 2018
Build and Deploy Business Models and Strategy EDT: 11:00 a.m. | PDT: 8:00 a.m. | BST: 16:00 Business models and strategy are mutually complementary, essential tools for navigating the landscape of digital business. Yet many enterprises have weak or nonexistent strategy and very few have documented their business models. This webinar addresses the respective structures and roles of business models and strategy. You will receive insights into how CIOs and IT leaders can build and deploy business models and strategy to chart a path to the enterprise's digital destination.