Analyst Profile

Hank Marquis

Hank Marquis

Research Director

3 years at Gartner ,  33 years industry experience

Roles and Responsibilities

Henry "Hank" Marquis covers IT Infrastructure and Operations (I&O) leadership strategies. Mr. Marquis works to ensure I&O leaders succeed in their roles. He focuses on the critical people, culture, and organizational capabilities required for digital business success. In addition to working with clients globally, Mr. Marquis manages Gartner's I&O Leaders Key Initiative (KI) and also chairs the annual Gartner IT Operations Strategies and Support Summit (IOSS). He holds a Ph.D. in Organizational Leadership, is a decorated U.S. Army Signal Corps veteran (communications security), a Fellow of the BCS and a Chartered IT professional. His IT experience spans from technician, engineer, developer and architect to CIO and CTO roles. He also has executive leadership experience gained by founding, funding, staffing, growing and selling several software firms, including an AI-based SaaS customer experience tool firm. He is a published author, recognized contributor to the field of IT and a dynamic public speaker who makes difficult concepts easy to understand. He is well-known for his focus on improving how people work together as the key success ingredient for driving transformation, innovation and success.

Areas of Coverage

  • IT Operations

Hank Marquis's Recent Gartner Activity

Latest Research


Previous Experience

Prior to joining Gartner, Mr. Marquis held the role of Practice Director at Global Knowledge, where he consulted to IT technology vendors and senior IT leaders worldwide on the effects of digital technologies on IT (people, process, products and providers.) For example, while at Global Knowledge he developed a program to evaluate and select staff to aid IBM's rollout of its recently acquired SoftLayer capabilities globally. For Orange Business Services he built customized individual assessment tools so Orange's management could see the competency and skills gaps for each individual, and then provided a summary of findings, root causes, and recommendations, revealing individual and group strengths. He was also a senior-level Director of Infrastructure and Service Architecture for Lowe's Home Improvement, where he led a successful large-scale DevOps and ITSM effort to reduce time to market and improve time to value through workflow improvements, including optimization of tools, processes, metrics, organizational structures and general computing controls.

Professional Background

Global Knowledge, Practice Director Cloud Solutions, 5 years
Lowe's Home Improvement, Director of Infrastructure and Service Architecture, 2 years

Industry Awards/Accolades

APMG (ITIL) Examiner, Author, Reviewer (ITIL V3 Service Strategy, Service Catalog, etc.)
ATO Subgroup Member for North America, OGC ITIL Qualifications Board
COBIT, Six Sigma and Project Management Certifications
Chartered IT Professional (CITP)
Fellow of the British Computer Society (FBCS)
ISO/IEC 20000 - Consultant/Manager-Level Qualification
ITIL Expert (V3, Incl. Intermediates)
Manager's Certificate in IT Service Mgmt. (ITIL V2 With Distinction, Incl. Practitioners)
Past Member, HDI Strategic Advisory Board
Past Senior Member, American Society for Quality


Honor Graduate Diploma, COMSEC (Cryptographic Security), U.S. Army Signal School
Journeyman, Electrical Repairer, U.S. Army Signal School
Master's Certificate, Communications Technology
Ph.D., OL, Information and Communications Technology (ICT)