Analyst Profile

Neil Barton

Neil Barton

Research Director

3 years at Gartner ,  34 years industry experience
United Kingdom

Roles and Responsibilities

Neil Barton is a Research Director in Gartner's Technology and Service Providers team. He covers the IT services market, in particular strategies for successful application implementation and support. He advises customers and service provider executives on the future of applications development, the evolution of the market for custom development services, business outcome contracts, service development and market positioning. His research has a strong focus on the rapid-time-to-market initiatives needed for digital business, such as lean, agile and DevOps. He has worked extensively on costing, pricing and chargeback strategies for IT services; he is skilled in the financial modelling of business cases. He leads Gartner's research on nearshore service locations in Eastern Europe and cost-effective labor sourcing. Based in the U.K., Mr. Barton has worked across Europe and the U.S. and has successfully delivered projects in industries such as manufacturing, telecommunications, government, transportation and financial services.

Areas of Coverage

  • Outsourcing & IT Services


Previous Experience

Mr. Barton brings over 30 years of IT industry experience. Before joining Gartner, he worked for 10 years in the costing and pricing team of a major multinational IT services provider, negotiating and troubleshooting contracts ranging in TCV from $20 million to $500 million. Before this, he spent eight years in consulting and benchmarking. He has also worked for 10 years in software development, project management, system integration and technical marketing.

Professional Background

Compass, Director of Consulting Services, 7 years
HP Enterprise Services, Rapid Pricing Manager, 10 years
Sema Group, Project Manager, 7 years

Industry Awards/Accolades

Mr. Barton was a member of the COBIT 4 working group, and is a popular speaker at academic conferences on IT evaluation and performance management.


B.A. (Hons), English and Philosophy, University of York, U.K.