Analyst Profile

Jim Robinson

Sr Director Analyst

4 years at Gartner , 25 years industry experience
WI USA

Roles and Responsibilities

Jim Robinson is a Research Director in Gartner Research. His research focuses on enterprise field service management, including agreement management, operations, performance management and mobile workforce management. Mr. Robinson has over 20 years of field service experience, spanning ERP/field service implementation, development, business process re-engineering and executive leadership.

Areas of Coverage

Customer Relationship Management

Jim Robinson's Recent Gartner Activity

Latest Research

Customer Service and Support Technology Primer for 2019
05-Feb-2019
Predicts 2019: CRM Customer Service and Support
13-Dec-2018
Predicts 2019: IoT Will Drive Profound Changes to Your Core Business Applications and IT Infrastructure
13-Dec-2018

On-Demand & Upcoming Webinars

A Superior Customer Experience Strategy
26 July 2018

Background

Previous Experience

Before joining Gartner, Mr. Robinson owned strategies for improving time to ROI from software purchase by offering best-of-breed implementation methodologies, change management and technical services. He assisted on product functionality prioritization and SaaS infrastructure.

Professional Background

MSI Data, VP Product Management and Technical Services, 2 years
WennSoft, Director Advanced Services and Business Solutions Architect, 18 years

Education

Accounting, Marquette University
Certified Public Accountant, Department of Safety and Professional Services

Languages

English

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14 November 2018
The Healthcare Supply Chain Top 25 for 2018 Each year, the Healthcare Supply Chain Top 25 identifies the supply chains that successfully advance healthcare by improving patient outcomes and controlling costs. Supply chain leaders in the healthcare industry can use lessons from these leading organizations to improve their operations.
16 October 2018
Top Strategic Predictions for 2019 and Beyond: Practicality Exists Within Instability Technology-based change is happening continuously, and most organizations struggle to see the change in advance. Continuous change can begin to seem like chaos. CIOs in end-user organizations must learn to find practical approaches within the chaos.

19 Feb 2019
The Top Tech Trends for Midsize Enterprises EST: 10:00 a.m. | PDT: 7:00 a.m. | GMT: 15:00 As midsize enterprises (MSE) experience a phase of rapid growth, investment and productivity, business leaders exhibit a high level of confidence. IT leaders can leverage this confidence for investment in key projects that continue to drive company growth. In this complimentary webinar, Gartner expert Mike Cisek looks at what drives behavior in midsize companies while diving deeper into the five trends that can help every MSE IT leader differentiate and win.
19 Feb 2019
Build a Career - Not Just a Job EST: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 16:00 Professionals like you tend to devote a lot of time to your job, but not enough to your career. The complexity of managing your work and personal life impedes your ability to find time to devote to yourself so you can identify what you really want and work towards a career that successfully meets your work/life balance needs. In this complimentary webinar, Gartner expert Christie Struckman offers practical approaches to building a satisfying and rich career.

Analyst Profile

Jim Robinson

Sr Director Analyst

Roles and Responsibilities

Areas of Coverage

Jim Robinson's Recent Gartner Activity

Latest Research

On-Demand & Upcoming Webinars

Background

Previous Experience

Professional Background

Education

Languages

Manage Finance Talent Supply & Demand

Creating a Culture That Performs

Gartner Top 10 Strategic Technology Trends for 2018

Managing R&D Portfolios

Speed Up Legal Reviews

Should You Build or Buy a Customer Data Platform?

Gartner Predictions for the Future of Supply Chain Operations in 2018

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