Analyst Profile
Jim Robinson
Research Director
3 years at Gartner
,
24 years industry experience
WI USA
Roles and Responsibilities
Jim Robinson is a Research Director in Gartner Research. His research focuses on enterprise field service management, including agreement management, operations, performance management and mobile workforce management. Mr. Robinson has over 20 years of field service experience, spanning ERP/field service implementation, development, business process re-engineering and executive leadership.
Areas of Coverage
- Customer Relationship Management
Jim Robinson's Recent Gartner Activity
Latest Research
-
The Gartner CRM Vendor Guide, 2018
31-May-2018 -
Cool Vendors in CRM Customer Service and Support
08-May-2018 -
Vendor Rating: Salesforce
27-Apr-2018
-
A Superior Customer Experience Strategy
26 July 2018
On-Demand & Upcoming Webinars
Background
Previous Experience
Before joining Gartner, Mr. Robinson owned strategies for improving time to ROI from software purchase by offering best-of-breed implementation methodologies, change management and technical services. He assisted on product functionality prioritization and SaaS infrastructure.
Professional Background
MSI Data, VP Product Management and Technical Services, 2 years
WennSoft, Director Advanced Services and Business Solutions Architect, 18 years
Education
Accounting, Marquette University
Certified Public Accountant, Department of Safety and Professional Services
Languages
English
