Analyst Profile

Jim Robinson

Sr Director Analyst

6 years at Gartner , 27 years industry experience
WI USA

Roles and Responsibilities

Jim Robinson is a Research Director in Gartner Research. His research focuses on enterprise field service management, including agreement management, operations, performance management and mobile workforce management. Mr. Robinson has over 20 years of field service experience, spanning ERP/field service implementation, development, business process re-engineering and executive leadership.

Jim Robinson's Recent Gartner Activity

Latest Research

Magic Quadrant for Field Service Management
31-Aug-2021
Why Machine Customers May Be Your Service Departments’ Best Advocates
30-Jun-2021
Cool Vendors in CRM Customer Service and Support
17-May-2021

Background

Previous Experience

Before joining Gartner, Mr. Robinson owned strategies for improving time to ROI from software purchase by offering best-of-breed implementation methodologies, change management and technical services. He assisted on product functionality prioritization and SaaS infrastructure.

Professional Background

MSI Data, VP Product Management and Technical Services, 2 years
WennSoft, Director Advanced Services and Business Solutions Architect, 18 years

Education

Accounting, Marquette University
Certified Public Accountant, Department of Safety and Professional Services

Languages

English

Become a Client

Call us now at:

+1-800-213-4848 Or

Free Research

Discover what 12,000
CIOs and Senior IT leaders
already know.

Free Access

2 May 2019
Three Critical Factors in Building a Comprehensive Security Awareness Program Three key elements form the foundation of a successful awareness education program: knowledge of audiences, pervasive and continuous communication and interactive education on security tactics. Security and risk management leaders should use this research to implement a comprehensive program.

20 September 2021
New Ways to Measure Employee Engagement in Evolving Workplaces EDT: 10:00 a.m. | BST: 15:00
Organizations these days face increased disruptions and new ways of working, particularly in an expanding hybrid work environment. This enables HR leaders to focus on tracking employee engagement, finding new benefits as they do. Yet, the old ways of measuring employee engagement tend to be ineffective. This complimentary webinar will help you discover what to measure to understand employee engagement in today’s environment, how and when to do that, and how to take action on your findings.

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about registering or watching.
21 September 2021
The CIO’s Approach to Drive Digital Acceleration Using Funding Models EDT: 10:00 a.m. | BST: 15:00

As CEOs, CFOs and Boards of Directors accelerate and focus investment on digital initiatives, CIOs charged with executing these initiatives find it difficult to secure the funding they need. It is hence imperative for CIOs to look beyond traditional funding models to match investment with opportunity and achieve their longer-term capabilities. This complimentary webinar looks at the funding models CIOs can utilize to drive digital acceleration and how to deploy those models.

Return to this web page to watch the webinar. Contact us with questions about registering or watching.

Analyst Profile

Jim Robinson

Sr Director Analyst

Roles and Responsibilities

Jim Robinson's Recent Gartner Activity

Latest Research

Background

Previous Experience

Professional Background

Education

Languages

Manage Finance Talent Supply & Demand

Creating a Culture That Performs

Gartner Top 10 Strategic Technology Trends for 2018

Managing R&D Portfolios

Speed Up Legal Reviews

Should You Build or Buy a Customer Data Platform?

Gartner Predictions for the Future of Supply Chain Operations in 2018

Effortless Experience Explained

To the Point: Lifting the Fog Around AI and Advanced Analytics in Healthcare

Gain an essential edge with independent, objective, accurate and rigorously researched insights drawn from over 1,900+ analysts and 380,000 client interactions — including 130,000+ executive interactions — each year.

Improve performance, reduce risk and optimize return on your investments through our combination of research insight, benchmarking data, problem-solving methodologies and hands-on experience.

Master your role, transform your business and tap into an unsurpassed peer network through our world-leading conference series.

View Our Event Calendar

ReimagineHR

Gartner Security & Risk Management Summit 2018

Gartner Digital Marketing Conference 2018

Supply Chain Executive Conference

Tech Growth & Innovation Conference

Your Job as CIO Is Changing. Here's How to Master the New One.

6 Ways Compliance Can Build Data Analytics Skills

Lead Culture Change

Make it Easier for Customers to Buy

6 Ways the Workplace Will Change in the Next 10 Years

Feed your business — not the newsfeed

CIOs Must Transform into Digital Leaders

Understand the continuous evolution of the B2B buying journey