3 years at Gartner
24 years industry experience
Roles and Responsibilities
Jim Robinson is a Research Director in Gartner Research. His research focuses on enterprise field service management, including agreement management, operations, performance management and mobile workforce management. Mr. Robinson has over 20 years of field service experience, spanning ERP/field service implementation, development, business process re-engineering and executive leadership.
Areas of Coverage
- Customer Relationship Management
Jim Robinson's Recent Gartner Activity
A Superior Customer Experience Strategy
26 July 2018
On-Demand & Upcoming Webinars
Before joining Gartner, Mr. Robinson owned strategies for improving time to ROI from software purchase by offering best-of-breed implementation methodologies, change management and technical services. He assisted on product functionality prioritization and SaaS infrastructure.
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