Analyst Profile

Jim Robinson

Jim Robinson

Research Director

2 years at Gartner ,  23 years industry experience
WI USA


Roles and Responsibilities

Jim Robinson is a Research Director in Gartner Research. His research focuses on enterprise field service management, including agreement management, operations, performance management and mobile workforce management. Mr. Robinson has over 20 years of field service experience, spanning ERP/field service implementation, development, business process re-engineering and executive leadership.

Areas of Coverage

  • Customer Relationship Management

Background

Previous Experience

Before joining Gartner, Mr. Robinson owned strategies for improving time to ROI from software purchase by offering best-of-breed implementation methodologies, change management and technical services. He assisted on product functionality prioritization and SaaS infrastructure.

Professional Background

MSI Data, VP Product Management and Technical Services, 2 years
WennSoft, Director Advanced Services and Business Solutions Architect, 18 years

Education

Accounting, Marquette University
Certified Public Accountant, Department of Safety and Professional Services

Languages

English