Sr Director Analyst
8 years at Gartner, 30 years industry experience
Location: WI USA | Language(s): English
Roles and Responsibilities
Jim Robinson is a Research Director in Gartner Research. His research focuses on enterprise field service management, including agreement management, operations, performance management and mobile workforce management. Mr. Robinson has over 20 years of field service experience, spanning ERP/field service implementation, development, business process re-engineering and executive leadership.
Before joining Gartner, Mr. Robinson owned strategies for improving time to ROI from software purchase by offering best-of-breed implementation methodologies, change management and technical services. He assisted on product functionality prioritization and SaaS infrastructure.
- MSI Data, VP Product Management and Technical Services, 2 years
- WennSoft, Director Advanced Services and Business Solutions Architect, 18 years
- Accounting, Marquette University
- Certified Public Accountant, Department of Safety and Professional Services
RESEARCH BY THIS ANALYST More
12 January 2023Toolkit: RFP for Field Service Management
09 December 2021Quick Answer: The Difference Between Enterprise Asset Management and Field Service Management
30 November 2022Critical Capabilities for Field Service Management