Analyst Profile

Jim Robinson

Sr Director Analyst

7 years at Gartner , 28 years industry experience
WI USA

Roles and Responsibilities

Jim Robinson is a Research Director in Gartner Research. His research focuses on enterprise field service management, including agreement management, operations, performance management and mobile workforce management. Mr. Robinson has over 20 years of field service experience, spanning ERP/field service implementation, development, business process re-engineering and executive leadership.

Jim Robinson's Recent Gartner Activity

Latest Research

Market Guide for Mobile Workforce Management Software for Utilities
30-May-2022
CX CORE: How Do I Deliver Empathy Across All Customer Touchpoints?
30-May-2022
Market Guide for Contact Center Workforce Engagement Management
18-May-2022

Background

Previous Experience

Before joining Gartner, Mr. Robinson owned strategies for improving time to ROI from software purchase by offering best-of-breed implementation methodologies, change management and technical services. He assisted on product functionality prioritization and SaaS infrastructure.

Professional Background

MSI Data, VP Product Management and Technical Services, 2 years
WennSoft, Director Advanced Services and Business Solutions Architect, 18 years

Education

Accounting, Marquette University
Certified Public Accountant, Department of Safety and Professional Services

Languages

English

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16 August 2022
Maximize the Benefits of Data Fabric in Your Organisation Register now for this webinar: EDT: 9:00 a.m. | BST: 14:00
The data-and-analytics market continues to be in new terminology that seems to mean something different to each person. When it comes to data fabric, the claims and counterclaims seem equally prolific. One of the most important aspects of data fabric’s current version is that it has evolved from and leverages everything that has come before it, from familiar tools and platforms to subject-matter-expert-driven solutions like data mesh. Join this complimentary data & analytics webinar to get the clear definition of data fabric, and more importantly, the steps you can use to take to maximize the benefits of data fabric.
16 August 2022
The 3 Performance Lenses for Balancing Supply Chain Cash Flow and Cost EDT: 10:00 a.m. | BST: 15:00
As organizations evolve operations for a post-pandemic world, they are shifting from a focus on financial liquidity, which was critical in 2020, to a renewed commitment to profitable growth. As part of the transformation, supply chain leaders must consider developing a comprehensive approach to optimize supply chain performance. To achieve and sustain performance, short- and long-term goals need to map to an overarching aspiration for optimizing total performance. This aligns key stakeholders around both design choices and operating decisions required to efficiently fulfill demand with reliable product supply and effective service delivery. This complimentary webinar looks into the three performance lenses that supply chain leaders must apply and balance to help enable profitable growth.

Analyst Profile

Jim Robinson

Sr Director Analyst

Roles and Responsibilities

Jim Robinson's Recent Gartner Activity

Latest Research

Background

Previous Experience

Professional Background

Education

Languages

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