Analyst Profile

Jim Robinson

Jim Robinson

Sr Director Analyst

8 years at Gartner,  30 years industry experience

Location:  WI USA  | Language(s):  English

Roles and Responsibilities

Jim Robinson is a Research Director in Gartner Research. His research focuses on enterprise field service management, including agreement management, operations, performance management and mobile workforce management. Mr. Robinson has over 20 years of field service experience, spanning ERP/field service implementation, development, business process re-engineering and executive leadership.


Previous Experience

Before joining Gartner, Mr. Robinson owned strategies for improving time to ROI from software purchase by offering best-of-breed implementation methodologies, change management and technical services. He assisted on product functionality prioritization and SaaS infrastructure.

Professional Background

  • MSI Data, VP Product Management and Technical Services, 2 years
  • WennSoft, Director Advanced Services and Business Solutions Architect, 18 years


  • Accounting, Marquette University
  • Certified Public Accountant, Department of Safety and Professional Services