Analyst Profile

Eugene Quillen

Eugene Quillen

Research Director

3 years at Gartner ,  29 years industry experience

Roles and Responsibilities

Eugene Quillen is a Research Director on Gartner's IT Procurement, Asset and Vendor Management team, which delivers quantifiable savings through "must have" client advice, contract terms reviews and negotiation guidance. Mr. Quillen's focus is on defining and conducting research on the acquisition of software and SaaS and the transformation of procurement to be digital business ready. He leverages in-depth research and real-world experience to analyze, write about and advise in the domain of technology acquisition.

Areas of Coverage

  • IT Asset Management


Previous Experience

- Software License Commercial Terms & Conditions Contract Review (Any vendor that is not a specified vendor) - SaaS License Commercial Terms & Conditions Contract Review (Any vendor that is not a specified vendor) - Software License Maintenance Renewal Optimization (Any vendor that is not a mega vendor) - Contract Management Process - VMware terms and conditions and pricing - Adobe Creative and Document Cloud terms and conditions and pricing - IT/Technology procurement negotiations (General) Tips & Tactics, T&Cs, RFI/RFQ/RFP Development/Review - IT/Technology procurement organization and operations - IT/Technology procurement practices, processes and metrics - IT/Technology procurement transformation including agile contracting - IT/Technology procurement strategy - IT/Technology procurement governance - IT/Technology procurement policies Mr. Quillen brings a seasoned background in negotiating and directing sourcing/procurement practices in addition to implementing and managing all aspects of IT to drive organizational change and value. Mr. Quillen has implemented software license management process best practices for global enterprises, and has led development and implementation of new best practices governing software asset management, including contractual requirement of software suppliers to provide resources necessary to gather and report on effective license position of the purchased software. He has negotiated license agreements enabling global distribution of software from a pool of true-up licenses, which saved millions of dollars annually through elimination of pay-as-you-go procurement. Mr. Quillen has successfully managed dozens of software vendor audits to conclusion with a $0 license cost impact and has enhanced operational effectiveness and driven high dollar impacts by working cross-functionally with all levels of personnel from C-level executives to entry-level staff.

Professional Background

Owen Steel, IS Manager, 1 year
UNUM, Systems Engineer, 10 years
VF Corp., Manager, Compliance and Licensing Services, 16 years

Industry Awards/Accolades

Certified Technology Procurement Executive


Bachelor of Science, Mathematics, Gardner-Webb University