Analyst Profile

Joanne Joliet

Joanne Joliet

Sr Director Analyst

5 years at Gartner ,  21 years industry experience

Roles and Responsibilities

Joanne Joliet is a Sr. Director Analyst within Industry Advisory Services, Retail. Her primary focus areas include in-store technology, specifically point of sale (POS). Additional coverage includes the multichannel customer experience.

Joanne Joliet's Recent Gartner Activity

Latest Research


Previous Experience

Prior to joining Gartner, Ms. Joliet worked in the retail industry, where she was responsible for establishing and operating large program management offices for Omnichannel (including digital, mobile, store, supply chain, CRM and supporting architecture and infrastructure) and other massive technology transformation efforts. As a direct report to the CIO, she was responsible for all IT strategic planning, project execution, financial management, vendor management and portfolio management. Additionally, she spent several years in solutions delivery, implementing major merchandising, financial and assortment planning, and pricing solutions. She also has seven years of management consulting for international and domestic retailers.

Professional Background

Accenture, Consultant, 7 years
Belk Store Services, Vice President, Omnichannel PMO, 5 years
Family Dollar Stores, Solution Delivery Manager, Merchandising & Pricing, 3 years


B.S. in Biochemistry, Saint Mary's College
M.B.A., Kenan-Flagler Business School, University of North Carolina - Chapel Hill



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