Analyst Profile

Thomas O'Connor

Thomas O'Connor

Sr Director Analyst

5 years at Gartner ,  9 years industry experience

Roles and Responsibilities

Thomas O'Connor is a Senior Director, Analyst, in the Gartner Supply Chain Industries and Programs team, based in Sydney, Australia. Mr. O'Connor is Gartner's global lead analyst for retail demand-driven supply chain maturity, performance management and benchmarking initiatives (also supporting Consumer Products), working closely with supply chain executives to drive improved supply chain performance and organizational alignment. In addition, he is focused on how the supply chain can act as a key enabler of unified commerces' where businesses present a unified shopping experience across all channels to consumers' in both retail- and consumer-products-focused organizations. This includes unified commerce fulfillment strategies, establishing direct-to-consumer operations and the supply chain's growing interactions with store operations such as fulfillment from store, buy online pick-up in store (click and collect) and returns.

Areas of Coverage

  • Supply Chain


Previous Experience

Prior to joining Gartner, Mr. O'Connor worked for Louis Vuitton, the global luxury goods leader headquartered in Paris, France. At Louis Vuitton, he led the Australia and New Zealand supply chain department where his team was responsible for planning, distribution, purchasing and warehousing. He has direct experience with e-commerce design and implementation, ERP implementation and configuration, sales and operations planning, optimizing supply-chain-related store activities and service analytics. Before entering the field of supply chain, he gained 10 years experience as a business leader and engineer in the construction industry for the CIMIC Group, government and an SME.

Professional Background

Louis Vuitton, Supply Chain Manager, Australia and New Zealand, 5 years

Industry Awards/Accolades

2018 Research and Advisory Outstanding Thought Leader (Supply Chain)


Certificate in Supply Chain Management, Ecole Centrale Paris University, France
Combined Bachelor of Engineering and Bachelor of Business, University of Technology, Sydney, Australia
Executive M.B.A., University of Technology, Sydney, Australia



Call +1 855-515-4486 or contact us

to become a Gartner client.