Analyst Profile

Thomas O'Connor

Thomas O'Connor

Sr Director Analyst

7 years at Gartner ,  11 years industry experience

Roles and Responsibilities

Thomas O'Connor is a Senior Director, Analyst for Gartner's Supply Chain Enablers & Consumer-Retail team based in Sydney, Australia. Through in-depth, cross-industry research and insight into trends, Mr. O'Connor provides advice to CSCO's and supply chain leaders on supply chain transformation, the integration of digital and physical supply chains, demand-driven supply chain maturity, performance management and benchmarking initiatives. He is also the Gartner end-to-end retail supply chain lead, working closely on the Gartner Supply Chain Top 25 and Power of the Profession programs, while covering emerging retail and consumer trends and practices such as unified commerce, fulfillment strategies and the digitally enabled circular economy.


Previous Experience

Mr. O'Connor has 20 years of business experience, with more than a decade focused on the retail supply chain. Prior to joining Gartner in 2015, he worked on numerous regional and global initiatives at luxury goods leader Louis Vuitton and has direct experience in supply chain leadership, e-commerce design and implementation, store operations, ERP implementation and configuration, sales and operations planning, logistics management, and service analytics. Before entering the world of luxury he was a business leader and engineer in the construction industry.

Professional Background

Louis Vuitton, Supply Chain Manager, Australia and New Zealand, 5 years

Industry Awards/Accolades

2018 Research and Advisory Outstanding Thought Leader (Supply Chain)


Certificate in Supply Chain Management, Ecole Centrale Paris University, France
Combined Bachelor of Engineering and Bachelor of Business, University of Technology, Sydney, Australia
Executive M.B.A., University of Technology, Sydney, Australia



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