Analyst Profile

John Kostoulas

John Kostoulas

Research Director

1 year at Gartner ,  16 years industry experience
United Kingdom

Roles and Responsibilities

John Kostoulas is a Research Director focused on human capital management (HCM) technologies and processes. As part of Gartner's Technology and Service Provider (T&SP) research group, he advises Gartner's vendor, service provider and end-user base. Besides individual evolution of HCM components, including core HR, talent management, workforce management, HR service delivery and HR business process outsourcing, Mr. Kostoulas researches the horizontal impact of the digital business and key technology trends, such as cloud, robotics and social, on the HR business and technology strategy.


Previous Experience

Mr. Kostoulas has over 17 years of holistic experience and solid track record in human capital technology and transformation from the perspectives of service provider, vendor and end customer. He has led numerous global-scale initiatives for world-class organizations on: - Global implementation of leading technology solutions including business case creation, change management, BAU setup/operations and exploitation activities - Global service delivery, process and metrics design - Global SHS/BPO business case creation, setup and transition - Organizational design

Professional Background

Coca-Cola Hellenic Bottling Co., Group HR Business Process Leader, 4 years
Oracle, Senior HCM Sales Consultant, 2 years
Vodafone, Principal Manager, Global HR Systems Architecture and Operations, 2 years


Diploma in Production Engineering and Management, Technical University of Crete
Leadership Decision Making, John F. Kennedy School of Government, Harvard University
Master's of Business Administration, Schulich School of Business, York University