Analyst Profile

Keith Andes

Keith Andes

Manager, Team Manager - R&A

7 years at Gartner,  10 years industry experience

Location:  FL USA  | Language(s):  English

Roles and Responsibilities

"Very few people and organizations know why they do what they do." -Simon Sinek We can be our best selves by tackling the world’s most pressing problems. People are inspiring, ingenious, innovative, and caring. When we come together under a shared purpose, it's incredible what we can accomplish. And that's why I do what I do. I work at Gartner to help find the story of a brighter future. For the last several years, Gartner has enabled me with unique exposure to market needs and org strategy. I provided insight to department managers, CIO's, CMO's and CEO's on on a daily basis. Today I support Gartner's Global Talent lab, where we find and develop the next generation of talent - people who are positioned to shape the future. Outside of work, I enthusiastically follow the environmental, space, energy, and transportation markets.


Previous Experience

In my prior role, I was a research analyst within Gartner's IT Service Experience team. I covered the ITSM tools market with a focus on SaaS contracting. I helped customers with ITSM tool selection decisions, evaluating Virtual Support Agents, and improving negotiation results with ServiceNow. Prior to Gartner, I held service/operations/management positions in various industries.

Professional Background

  • AmeriCorps, Lead Coordinator, 2 years
  • Gartner, Principal Analyst, 6 years
  • Merrill Lynch, Officer; Sr Resource Support Specialist, 3 years


  • B.B.A., Business Management, University of North Florida