Analyst Profile

Rafael Benitez

Rafael Benitez

Sr Director Analyst

7 years at Gartner,  27 years industry experience

Location:  FL USA  | Language(s):  English, Spanish

Roles and Responsibilities

Rafael Benitez is the Research Director for unified communications and collaboration (UCC) infrastructure and applications. Mr. Benitez is focused on helping Gartner clients make strategic decisions about deployment options, vendor selection and overall trends in the unified communications space.


Previous Experience

Product strategy and definition for a channel-focused midmarket Unified Communications solution with Enterprise Voice, Video, Web Collaboration, Contact Center, and Mobility services. Harmonize common Unified Communication features and services across various products comprising a UCC product portfolio.

Professional Background

  • Siemens Enterprise Communications, Technical Sales , 2 years
  • Siemens Information and Communication Networks, Development Engineer, 11 years
  • Unify, Product Manager, 6 years


  • B.S., Electrical Engineering, Florida International University
  • M.B.A., Florida Atlantic University

Industry Awards/Accolades

  • VMware VTSP certification