Analyst Profile

Tricia Phillips

Tricia Phillips

Sr Director Analyst

2 years at Gartner ,  22 years industry experience

Roles and Responsibilities

Tricia Phillips is a Senior Director Analyst with the Secure Business Enablement team in Gartner Research for IT Leaders. Ms. Phillips' primary coverage focuses on user authentication with an emphasis on continuous and adaptive risk assessment to protect user experience and prevent advanced account takeover threats, as well as Electronic Signature technologies. Her background in digital payments, fraud prevention and identity proofing and corroboration informs her authentication research with a CX and operational focus as well as meeting compliance and regulatory requirements.


Previous Experience

Ms. Phillips' experience includes executive roles in product strategy and management, fraud operations and client services. Her organizationally diverse background enables insights into fraud prevention and management from the perspective of the customer, risk analyst, technology leader and business line owner. This ensures a focus on the balance between customer experience, fraud losses, integration and technology costs, and operational expenses and efficiencies. She has consulting and hands-on experience with integration and implementation of SaaS-based payment and fraud prevention technologies and services and user authentication use cases.

Professional Background

Gartner, Research Director, Fraud Prevention, 2 years
Kount, SVP, Product & Strategy, 2 years
Visa, U.S., Product Innovation, 5 years


B.A., University of Washington
Central European Studies Program, University of Economics, Prague (VSE)



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