Analyst Profile

Tricia Phillips

Tricia Phillips

Research Director

1 year at Gartner ,  17 years industry experience
ID USA


Roles and Responsibilities

Tricia Phillips is a Research Director with the Security and Risk Management team in Gartner Research for IT Leaders. Ms. Phillips' coverage focuses on fraud prevention and management including: Fraud strategies for omnichannel organizations, the impact of digital business on legacy fraud prevention tools and operations, emerging fraud technology and services, fraud management design and implementation, chargeback management, and fraud operations and fraud analytics for retail, consumer banking, acquirers and merchant aggregators, wallet providers and other digital organizations.

Background

Previous Experience

Ms. Phillips' experience includes executive roles in product strategy and management, fraud operations and client services. Her organizationally diverse background enables insights into fraud prevention and management from the perspective of the customer, fraud analyst, technology leader and business line owner. This ensures a focus on the balance between customer experience, fraud losses, integration and technology costs, and operational expenses and efficiencies. She has consulting and hands-on experience with integration and implementation of SaaS-based payment and fraud prevention technologies and services, as well as operational experience training, staffing and managing fraud teams for e-commerce retailers.

Professional Background

CyberSource, Fraud and Risk Professional Services, 2 years
Verifi, VP Product Strategy, VP Client Services, 3 years
Visa, U.S., Product Innovation, 5 years

Education

B.A., University of Washington
Central European Studies Program, University of Economics, Prague (VSE)

Languages

English