Analyst Profile

Nadine LeBlanc

Nadine LeBlanc

Sr Director Analyst

3 years at Gartner ,  20 years industry experience
Santa Clara, CA USA


Roles and Responsibilities

Nadine LeBlanc is a Senior Director in Gartner Research part of the Customer Experience team including the CRM Customer Engagement Center Magic Quadrant and Critical Capabilities. Mrs. LeBlanc focuses on customer strategies and technologies with an emphasis on customer service and emerging engagement channels. She specializes in supporting the journey to enterprisewide CRM from roadmap to implementation for organizations of all sizes. Mrs. LeBlanc contributes to Midsize Enterprise (MSE) research including nonprofit organizations. She also explores the use of blockchain for customer applications as a member of Gartner's blockchain Center of Excellence.

Background

Previous Experience

Mrs. LeBlanc has 20 years of experience in the IT industry including 10 years serving the healthcare industry delivering actionable business strategies, technical roadmaps and impactful implementations. Prior to joining Gartner, she held portfolio architecture, technical lead and engineering positions at Ventana Medical Systems and Genentech. She also served as a CRM consultant leading several enterprise implementations and deployments for multiple industries.

Professional Background

Genentech member of Roche Pharmaceuticals, Portfolio Architect and Technical Lead, 5 years
Salesforce.com, Principal Consultant - Enterprise Services, 2 years
Tier1 Innovation, Senior Consulting Manager - CRM, 5 years

Education

M.Sc., Information Systems, University of Montreal (HEC), Canada

Languages

English
French

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