1 year at Gartner
18 years industry experience
Santa Clara, CA USA
Roles and Responsibilities
Nadine LeBlanc is a Director in Gartner Research supporting IT Leaders with CRM key initiatives and technology decisions. Ms. LeBlanc covers customer service and supports strategies and technologies extending to customer engagement center, customer self-service and vendor selection. She has additional expertise in CRM technology roadmap, implementation methodology and release management. She also focuses on CRM research tailored to unique challenges of small and midsize businesses as well as nonprofit organizations.
Nadine LeBlanc's Recent Gartner Activity
Customer Experience Drives Value for Midsize Enterprises
18 September 2017
On-Demand & Upcoming Webinars
Ms. LeBlanc has more than 18 years of experience in the IT industry including 10 years serving the healthcare industry delivering actionable business strategies, technical roadmaps and impactful implementations. Prior to joining Gartner, she held portfolio architecture, technical lead and engineering positions at Ventana Medical Systems and Genentech. She also served as a CRM consultant leading several enterprise implementations and deployments for multiple industries.
Genentech member of Roche Pharmaceuticals, Portfolio Architect and Technical Lead, 5 years
Salesforce.com, Principal Consultant - Enterprise Services, 2 years
Tier1 Innovation, Senior Consulting Manager - CRM, 5 years
M.Sc. Information Systems, University of Montreal (HEC), Canada