Analyst Profile

Nadine LeBlanc

Nadine LeBlanc

Research Director

2 years at Gartner ,  19 years industry experience
Santa Clara, CA USA


Roles and Responsibilities

Nadine LeBlanc is a Director in Gartner Research part of the CRM and Customer Experience team. She focuses on customer strategies and technologies with an emphasis on customer service and emerging engagement channels. She specializes in supporting the journey to enterprisewide CRM from roadmap to implementation including vendor selection for customer engagement center. Mrs. LeBlanc contributes to Midsize Enterprise (MSE) research tailored to the unique challenges of CRM in midsize enterprises and nonprofit organizations. She also explores the use of blockchain for customer applications as a member of Gartner's blockchain Center of Excellence.

Background

Previous Experience

Mrs. LeBlanc has 20 years of experience in the IT industry including 10 years serving the healthcare industry delivering actionable business strategies, technical roadmaps and impactful implementations. Prior to joining Gartner, she held portfolio architecture, technical lead and engineering positions at Ventana Medical Systems and Genentech. She also served as a CRM consultant leading several enterprise implementations and deployments for multiple industries.

Professional Background

Genentech member of Roche Pharmaceuticals, Portfolio Architect and Technical Lead, 5 years
Salesforce.com, Principal Consultant - Enterprise Services, 2 years
Tier1 Innovation, Senior Consulting Manager - CRM, 5 years

Education

M.Sc. Information Systems, University of Montreal (HEC), Canada

Languages

English
French