Analyst Profile

Nadine LeBlanc

Nadine LeBlanc

Research Director

1 year at Gartner ,  18 years industry experience
Santa Clara, CA USA


Roles and Responsibilities

Nadine LeBlanc is a Director in Gartner Research supporting IT Leaders with CRM key initiatives and technology decisions. Ms. LeBlanc covers customer service and supports strategies and technologies extending to customer engagement center, customer self-service and vendor selection. She has additional expertise in CRM technology roadmap, implementation methodology and release management. She also focuses on CRM research tailored to unique challenges of small and midsize businesses as well as nonprofit organizations.

Background

Previous Experience

Ms. LeBlanc has more than 18 years of experience in the IT industry including 10 years serving the healthcare industry delivering actionable business strategies, technical roadmaps and impactful implementations. Prior to joining Gartner, she held portfolio architecture, technical lead and engineering positions at Ventana Medical Systems and Genentech. She also served as a CRM consultant leading several enterprise implementations and deployments for multiple industries.

Professional Background

Genentech member of Roche Pharmaceuticals, Portfolio Architect and Technical Lead, 5 years
Salesforce.com, Principal Consultant - Enterprise Services, 2 years
Tier1 Innovation, Senior Consulting Manager - CRM, 5 years

Education

M.Sc. Information Systems, University of Montreal (HEC), Canada

Languages

English
French