Analyst Profile

Nadine LeBlanc

Nadine LeBlanc

Sr Director Analyst

5 years at Gartner ,  22 years industry experience
Santa Clara, CA USA

Roles and Responsibilities

Nadine LeBlanc is a Senior Director Analyst in Gartner Research and Advisory. Her research focuses on customer experience (CX) and customer engagement strategies and technologies including customer service and support (CSS). She specializes in supporting the journey to enterprisewide CRM from roadmap to implementation for organizations of all sizes. She also explores the use of blockchain for customer applications as a member of Gartner's blockchain Center of Excellence. Mrs. LeBlanc is author of the Magic Quadrant for CRM Customer Engagement Centers and the Market Guide for Digital Customer Service.


Previous Experience

Mrs. LeBlanc has more than 20 years of experience in the IT industry including 10 years serving the healthcare industry delivering actionable business strategies, technical roadmaps and impactful implementations. Prior to joining Gartner, she held portfolio architecture, technical lead and engineering positions at Ventana Medical Systems and Genentech. She also served as a CRM consultant leading several enterprise implementations and deployments for multiple industries.

Professional Background

Genentech member of Roche Pharmaceuticals, Portfolio Architect and Technical Lead, 5 years, Principal Consultant - Enterprise Services, 2 years
Tier1 Innovation, Senior Consulting Manager - CRM, 5 years


M.Sc., Information Systems, University of Montreal (HEC), Canada



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