Analyst Profile
Simon Bailey
Sr Director Analyst
2 years at Gartner
,
1 year industry experience
United Kingdom
Roles and Responsibilities
Simon Bailey is a Research Director in Gartner's Supply Chain Customer Service team, focusing on building collaborative practices. Mr. Bailey is responsible for assisting Supply Chain Leaders in developing collaborative relationships between Trading Partners that deliver joint value creation across multienterprise supply chains.
Simon Bailey's Recent Gartner Activity
Latest Research
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Supply Chain Brief: Update on Heineken’s Journey to Customer Fulfillment and Collaboration Transformation
28-Nov-2018 -
Supply Chain Brief: How Suppliers and Retailers Can Benefit From a Renewed Focus on OTIF
28-Nov-2018 -
Gartner’s Supply Chain Cost Optimization Playbook for Logistics and Fulfillment
21-Nov-2018
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Create Supply Chain Joint Value with Customer Collaboration
18 December 2017 -
Key Capabilities to Be a Go-To E-Com Partner or Go Direct-To-Consumer
29 May 2018
On-Demand & Upcoming Webinars
Background
Previous Experience
Prior to joining Gartner in 2016, Mr. Bailey was Head of Global Customer Service COE for Unilever leading the development of their customer service capability focusing on e-commerce, international retailers, order-to-cash and on-shelf availability. His career spans 25 years in many roles across the supply chain from manufacturing, ERP implementation projects, logistics and planning to customer-facing roles in the consumer product sector.
Professional Background
Unilever, Customer Service Director UK&I, 4 years
Unilever, Head of Global Customer Service COE, 4 years
Unilever, Other operational supply chain roles, 17 years
Education
Masters in Manufacturing Systems with Mechanical Engineering, M.Eng., Bristol University, U.K.
Languages
English
