Analyst Profile

Simon Bailey

Research Director

2 years at Gartner , 1 year industry experience
United Kingdom

Roles and Responsibilities

Simon Bailey is a Research Director in Gartner's Supply Chain Customer Service team, focusing on building collaborative practices. Mr. Bailey is responsible for assisting Supply Chain Leaders in developing collaborative relationships between Trading Partners that deliver joint value creation across multienterprise supply chains.

Simon Bailey's Recent Gartner Activity

Latest Research

How to Apply Robotic Process Automation in Supply Chain Customer Fulfillment
27-Mar-2018
A Comprehensive Guide to Direct-to-Consumer Capabilities
26-Feb-2018
Supply Chain Customer Fulfillment and Collaboration Primer for 2018
01-Feb-2018

On-Demand & Upcoming Webinars

Key Capabilities to Be a Go-To E-Com Partner or Go Direct-To-Consumer
29 May 2018

Background

Previous Experience

Prior to joining Gartner in 2016, Mr. Bailey was Head of Global Customer Service COE for Unilever leading the development of their customer service capability focusing on e-commerce, international retailers, order-to-cash and on-shelf availability. His career spans 25 years in many roles across the supply chain from manufacturing, ERP implementation projects, logistics and planning to customer-facing roles in the consumer product sector.

Professional Background

Unilever, Customer Service Director UK&I, 4 years
Unilever, Head of Global Customer Service COE, 4 years
Unilever, Other operational supply chain roles, 17 years

Education

Masters in Manufacturing Systems with Mechanical Engineering, M.Eng., Bristol University, U.K.

Languages

English

Become a Client

Call us now at:

+1-800-213-4848 Or

Free Research

Discover what 12,000
CIOs and Senior IT leaders
already know.

Free Access

6 April 2018
The Future of Work and Talent: Culture, Diversity, Technology The future of work is about forging a new relationship between technology and talent that transforms existing ways of working and doing business. This Special Report helps CIOs to shape this digital future with advice on long-term scenarios to inform strategy and near-term actions to implement it.
29 March 2018
Driving Cost Optimization Across the Enterprise: An Executive Perspective Leaders across the business must connect cost optimization efforts to the organization's larger objectives. Gartner's research helps leaders in numerous business areas determine how they can work individually and together to optimize costs without undermining strategic objectives.

23 Apr 2018
Cost Optimization: Using Analytics to Optimize IT and Business Costs 9:00 AM GMT | 4:00 AM EDT Cost optimization is a business-focused, continuous discipline to drive spending and cost reduction, while maximizing business value. In this webinar, we'll review the vital role analytics play in cost optimization: finding cost reduction opportunities, evaluating their potential impact on the business, and analyzing and selecting scenarios to spend for the best business outcomes.
23 Apr 2018
Lead Digital Business in 2018 and Beyond EDT: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 16:00 Digital business transformation is a journey. Most CIOs think they are executing digital business transformation, but in reality there is a big gap between desire and deliver. CIOs can close this gap by using a digital business transformation map to guide their journey. The map includes finding landing points and places of high intensity transformation with other leaders. This session will explore ways that CIOs can move their organization from desire to deliver when it comes to digital business transformation. This includes creating urgency, telling stories, finding a transformation landing point and moving into high-intensity transformation.