Analyst Profile

Simon Bailey

Simon Bailey

Sr Director Analyst

3 years at Gartner ,  2 years industry experience
United Kingdom

Roles and Responsibilities

Simon Bailey is a Research Director in Gartner's Supply Chain Customer Service team, focusing on building collaborative practices. Mr. Bailey is responsible for assisting Supply Chain Leaders in developing collaborative relationships between Trading Partners that deliver joint value creation across multienterprise supply chains.


Previous Experience

Prior to joining Gartner in 2016, Mr. Bailey was Head of Global Customer Service COE for Unilever leading the development of their customer service capability focusing on e-commerce, international retailers, order-to-cash and on-shelf availability. His career spans 25 years in many roles across the supply chain from manufacturing, ERP implementation projects, logistics and planning to customer-facing roles in the consumer product sector.

Professional Background

Unilever, Customer Service Director UK&I, 4 years
Unilever, Head of Global Customer Service COE, 4 years
Unilever, Other operational supply chain roles, 17 years


Masters in Manufacturing Systems with Mechanical Engineering, M.Eng., Bristol University, U.K.



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