Analyst Profile
Simon Bailey
Sr Director Analyst
3 years at Gartner
,
2 years industry experience
United Kingdom
Roles and Responsibilities
Simon Bailey is a Senior Research Director in Gartner's Supply Chain team focusing on helping clients develop their customer fulfillment capabilities and customer experience skills to thrive within digital businesses. Mr. Bailey coaches Supply Chain Leaders in how to build the foundations of Customer Fulfillment - Customer Intimacy, Collaboration and Process Mastery and how to successfully leverage digital optimization and support digital transformation.
Simon Bailey's Recent Gartner Activity
Latest Research
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Digital Customer Service Part 3 — Update Process Mastery by Selectively Introducing RPA, Chatbots and AI
12-Mar-2019 -
How to Make a Winning Business Case for Key Investments to Improve Customer Fulfillment
28-Feb-2019 -
Manufacturers Must Focus on Retailer and Shopper Responses to Poor Online Availability
08-Feb-2019
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Key Capabilities to Be a Go-To E-Com Partner or Go Direct-To-Consumer
29 May 2018
On-Demand & Upcoming Webinars
Background
Previous Experience
Prior to joining Gartner in 2016, Mr. Bailey was Head of Global Customer Service COE for Unilever leading the development of their customer service capability focusing on e-commerce, international retailers, order-to-cash and on-shelf availability. His career spans 25 years in many roles across the supply chain from manufacturing, ERP implementation projects, logistics and planning to customer-facing roles in the consumer product sector.
Professional Background
Unilever, Customer Service Director UK&I, 4 years
Unilever, Head of Global Customer Service COE, 4 years
Unilever, Other operational supply chain roles, 17 years
Industry Awards/Accolades
Institute of Customer Service - Innovations Award
Education
Masters in Manufacturing Systems with Mechanical Engineering, M.Eng., Bristol University, U.K.
Languages
English
