Analyst Profile

Melanie Alexander

Principal Research Analyst

1 year at Gartner , 20 years industry experience
NV USA

Roles and Responsibilities

Melanie Alexander joined Gartner in 2016 and is a Principal Research Analyst on the Sourcing and Vendor Management team. Mrs. Alexander advises organizations on software licensing, pricing and contract negotiation strategies to achieve sustainable, best-in-class deals with major business application software vendors such as Oracle. She advises on software asset management and audit and compliance for major software vendors such as Oracle. She also provides best-practice advice on negotiating SaaS agreements, hidden costs and SLAs.

Melanie Alexander's Recent Gartner Activity

Latest Research

Background

Previous Experience

Before joining Gartner, Mrs. Alexander worked in IT sourcing and procurement in the hospitality and trade show industries, performing in a variety of roles from strategic sourcing to IT financial and asset management. Her experience also includes procurement process improvement initiatives and management of software implementation projects. She managed negotiations of multimillion dollar agreements including software, service-level agreements, and SaaS and PaaS agreements. She also led a team of Sourcing Managers in negotiations of similar agreements, performed procurement process improvement initiatives, developed statistical reporting for procurement activities, managed software implementation projects and administration of document management system.

Professional Background

MGM Resorts International, Director of Strategic Sourcing - Technology, 2 years
Viad Corp/Global Experience Specialists, IT Procurement and Budget Manager, 14 years

Industry Awards/Accolades

Certified Technology Procurement Executive (CTPE)

Education

Bachelor's Degree, Summa Cum Laude, Business Administration

Languages

English

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15 June 2017
IoT Technology Disruptions: A Gartner Trend Insight Report IoT's rapidly evolving technologies have ushered in innovative disruptions at a breakneck pace. This report highlights Gartner research that covers these IoT technical disruptions in five key areas: security, artificial intelligence, data and analytics, communications, and endpoint technology.
31 May 2017
Digital Trust — Redefining Trust for the Digital Era: A Gartner Trend Insight Report Trust underpins every interaction, but traditional trust models do not scale to the scope, spontaneity and agency required in digital business. Digital trust emerges to establish and manage trust in the myriad digital interactions and relationships between businesses, individuals and things.

26 Jun 2017
Building the Business Case for Artificial Intelligence in Application Management Services EDT: 9:00 a.m. | PDT: 6:00 a.m. | GMT: 13:00 Major gains in cost-effectiveness and service quality are promised through the use of artificial intelligence, virtual agents, or deep learning technologies in contracts for application management. We review the offerings available and discuss investments needed, payback periods and benefits achievable.
27 Jun 2017
Redefining ITAM for the Digital Age EDT: 9:00 a.m. | PDT: 6:00 a.m. | GMT: 13:00 The role of IT asset management (ITAM), how it is defined and even the definition of an IT asset are changing in response to the challenges IT organizations are facing in the digital world. IT/OT integration, cloud, SaaS and IoT all challenge the traditional approach to ITAM.