Analyst Profile

Jeff Smith

Jeff Smith

Sr Director Analyst

2 years at Gartner ,  21 years industry experience

Roles and Responsibilities

Jeffrey Smith is a Research Director on Gartner's Healthcare and Life Sciences Industry Research team. Mr. Smith's research is focused on clinical development activities within pharmaceutical and medical device companies, helping CIOs and R&D IT leaders to better navigate strategic challenges and support their organization's ability to manage product development from clinical trials through regulatory approval. He brings a unique combination of process, technical and operations experience to life science research with his background implementing enterprise solutions for pharmaceutical R&D, role as a practitioner of continuous process and technology improvement in clinical development, and rich experience with quality and regulatory processes. Mr. Smith's vertical life science coverage specifically includes clinical development, regulatory submission, document management, compliance and related technologies (e.g., EDC, CTMS, IRT, eCTD, RIMS) for pharmaceuticals and other organizations that support drug development.


Previous Experience

Prior to joining Gartner, Mr. Smith spent his career in pharmaceutical R&D, working in Clinical Operations, IT Project Management, Clinical Quality and Regulatory Affairs. He was a Global Operations Manager at Forest Research Institute responsible for a CTMS services and special projects team, and previous to this was a Project Manager leading process and technology implementation projects for the Informatics PMO. In his career, he has been a program, product and process manager; software engineer; validation specialist; quality manager; system trainer; lead developer; support manager and business analyst.

Professional Background

Allergan, Global Operations Manager, 3 years
Forest Laboratories, IT Project Manager, 10 years
Sanofi (via Arborsys Group), Continuous Improvement Lead for Clinical Process, 3 years

Industry Awards/Accolades

ITIL Foundation
Project Management Professional


B.A., English, Ursinus College
M.S., Computer Science, Villanova University


Intermediate French

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