Analyst Profile

Jeff Smith

Jeff Smith

Sr Director Analyst

5 years at Gartner,  25 years industry experience

Location:  NJ USA  | Language(s):  English

Roles and Responsibilities

Jeffrey Smith is a Research Director on Gartner's Healthcare and Life Sciences Industry Research team. Mr. Smith's research is focused on clinical development activities within pharmaceutical and medical device companies, helping CIOs and R&D IT leaders to better navigate strategic challenges and support their organization's ability to manage product development from clinical trials through regulatory approval. He brings a unique combination of process, technical and operations experience to life science research with his background implementing enterprise solutions for pharmaceutical R&D, role as a practitioner of continuous process and technology improvement in clinical development, and rich experience with quality and regulatory processes. Mr. Smith's vertical life science coverage specifically includes clinical trials, regulatory submission, content management, safety vigilance, quality and compliance and related technologies (e.g., EDC, CTMS, IRT, eCTD, RIM) for pharmaceuticals and other organizations that support life science product development.


Previous Experience

Prior to joining Gartner, Mr. Smith spent his career in pharmaceutical R&D, working in Clinical Operations, IT Project Management, Clinical Quality and Regulatory Affairs and Operations. He was a Global Operations Manager at Forest Research Institute responsible for Clinical Operations services and special projects, and previous to this was a Project Manager leading process and technology implementation projects for the Informatics PMO. In his career, he has been a program, product and process manager; software architect and engineer (Java, Perl, C++, VB); validation specialist; quality manager; system trainer; support manager and business analyst.

Professional Background

  • Allergan, Global Operations Manager, 3 years
  • Forest Laboratories, IT Project Manager, 10 years
  • Sanofi (via Arborsys Group), Quality Process Manager, 3 years


  • Bachelors in English Literature, Ursinus College
  • Masters in Computer Science, Villanova University

Industry Awards/Accolades

  • Certified Project Management Professional (PMP)
  • ITIL Foundation
  • Six Sigma Green Belt

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