Analyst Profile

James McGovern

Sr Director Analyst

3 years at Gartner , 30 years industry experience
CT USA

Roles and Responsibilities

James McGovern is a recognized expert in helping companies use enterprise architecture to address their current and future business challenges in the age of the customer. His coverage includes roadmaps, lean thinking and how EA can best respond to disruptive trends by leveraging technology to deliver better business outcomes.

James McGovern's Recent Gartner Activity

Latest Research

Create Roadmaps That Support Decision Making and Communicate Strategy Effectively
03-Feb-2020
5 Ways EA Can Help the Organization Focus on Security
20-Dec-2019
Critical Capabilities for Enterprise Architecture Tools
16-Dec-2019

Upcoming Gartner Events

Gartner Enterprise Architecture & Technology Innovation Summit
17 May 2020 - 19 May 2020
Gartner Enterprise Architecture & Technology Innovation Summit
09 June 2020 - 11 June 2020

Background

Previous Experience

Before joining Gartner, Mr. McGovern was an Enterprise Architect for several Fortune 100 enterprises where he consistently delivered successful business outcomes. He brought holistic approaches to business customers by leveraging the right approach to people, processes and architectures at the right time combined with innovative uses of technology to serve business strategy in a high-quality, cost-conscious environment with maximum impact.

Professional Background

Hewlett Packard Enterprise, Chief Architect, Insurance and Financial Services, 4 years
MassMutual Financial Group, Business Technology Partner, 1 year
The Hartford, Enterprise Architect, 13 years

Education

Business Administration and Management, Charter Oak State College

Languages

English

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4 December 2018
Top 25 North American Supply Chain Graduate University Programs, 2018 As supply chain roles require more business and technology expertise and masters' level supply chain programs proliferate, a re-evaluation of university partnerships is a must. Supply chain leaders can use these rankings to identify the programs best equipped to help them recruit the right talent.
13 November 2019
The Healthcare Supply Chain Top 25 for 2019 In its 11th year, the Healthcare Supply Chain Top 25 highlights supply chains that successfully advance healthcare by improving patient outcomes and controlling costs. Supply chain leaders in the healthcare industry can use lessons from these leading organizations to improve their own operations.

24 February 2020
The Gartner for General Managers 2020 Agenda EST: 10:00 a.m. | GMT: 15:00
Technology general managers face a future of changing customer needs, competitive challenges and demand for new innovative solutions. How general managers prioritize, participate and provoke their organization forward are critical to success. The availability of new technologies and the continued transition to service-based business models require general managers to be leaders as well as chief product managers. In this complimentary IT services webinar, we break down the results of the Gartner for General Managers 2020 survey of more than 200 technology GMs and recommendations for how you can raise your performance.

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about registering or watching.
24 February 2020
Customer Service Essentials: Measuring Customer Effort EST: 11:00 a.m. | GMT: 16:00
Customer service and support leaders need to build the business case for measuring customer effort, which is the key metric behind becoming a world-class service organization. To build the case internally for measuring customer effort, customer service and support leaders must leverage the metric’s 3 key advantages: Predictive validity, actionability and relatability. Join this complimentary Gartner webinar to find out what drives customer effort, how to measure it, and how reducing it improves the customer service experience while shrinking your cost to serve.

Return to this web page to watch the webinar live and on-demand. Questions about registering or watching? Email us: gartnerwebinars@gartner.com

Analyst Profile

James McGovern

Sr Director Analyst

Roles and Responsibilities

James McGovern's Recent Gartner Activity

Latest Research

Upcoming Gartner Events

Background

Previous Experience

Professional Background

Education

Languages

Manage Finance Talent Supply & Demand

Creating a Culture That Performs

Gartner Top 10 Strategic Technology Trends for 2018

Managing R&D Portfolios

Speed Up Legal Reviews

Should You Build or Buy a Customer Data Platform?

Gartner Predictions for the Future of Supply Chain Operations in 2018

Effortless Experience Explained

To the Point: Lifting the Fog Around AI and Advanced Analytics in Healthcare

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