VP, Team Manager
6 years at Gartner, 24 years industry experience
Location: MA USA | Language(s): English
Roles and Responsibilities
Jeffery Skowron is a Research Director on the Enterprise Applications team in Gartner for Technical Professionals (GTP), covering CRM technologies ranging from conversational AI, to Microsoft Dynamics 365's CRM offerings as well as supporting customer data initatives with tooling such as MDMs or CDPs.
Mr. Skowron has joined Gartner with a wealth of experience in digital commerce from working with major consumer retail brands like Toys"R"Us, Bed Bath Beyond, TJX and Kohl's. For the past 17 years, he has held a variety of roles, ranging from coding commerce solutions to architecting them while working for enterprise application services providers. He is located in the suburbs of Boston, Massachusetts. Mr. Skowron's focus areas include digital commerce implementation; integration using packaged commercial applications; hosting and managed services of digital commerce deployments; and solution architecture creation of enterprise managed services solutions for digital commerce clients.
- AT&T, E-Commerce Professional Services Director, 8 years
- IBM, Technical Solutions Consultant, 1 year
- USinternetworking, Application Engineer, 8 years
- Computer Science (Major), Mathematics (Minor), University of Massachusetts
Team / Peers
RESEARCH BY THIS ANALYST More
13 December 2021Client Question Video: How Do I Implement Chatbots?
01 November 2022Video: Supporting a Multi-Chatbot Strategy
31 October 2022Emerging Tech Impact Radar: Conversational Artificial Intelligence
ANALYST INQUIRY More
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