Analyst Profile

John Radcliffe

Former Research VP

Gartner associate until 1/2013 , 41 years industry experience

Roles and Responsibilities

Background

Professional Background

Oracle, U.K. Product Marketing Manager - Database Technologies, 7 years
Shared Medical Systems, EMEA Manager - Delivery Systems, 7 years

Languages

English

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15 May 2019
The Gartner Supply Chain Top 25 for 2019 This research unveils the 15th annual global Supply Chain Top 25. It highlights the advanced practices and capabilities of leading companies that CSCOs and supply chain leaders can adopt and adapt to compete with the best in the world.
18 April 2018
Demand Planning Maturity Assessment Guide for Supply Chain Planning Leaders Understanding the current state is a vital first step in demand planning maturity advancement and process transformation. Supply chain leaders can use this guide to plan for the demand planning maturity assessment in their business.

18 June 2019
How to Fulfill Your Customers? Rising Service Expectations EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00
Customer behavior has changed dramatically over the years. A recent Gartner study indicates that 87% of customers attempt to self-serve before picking up the phone. A majority of those customers first consult third-party sources like Google, blogs, Facebook, and Twitter. When it comes to post-sale support, customers may not start their journeys in company-owned channels (website, email, web chat, phone, mobile app, etc.), but they end up there. This shift in behavior, along with powerful advances in technology, continues to increase and change customers? expectations of ?customer service.? In this complimentary webinar, we explore how you can meet your customers? expectations for outstanding service.

Questions about registering or watching? Email us: gartnerwebinars@gartner.com
18 June 2019
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Analyst Profile

John Radcliffe

Former Research VP

Roles and Responsibilities

Background

Professional Background

Languages

Manage Finance Talent Supply & Demand

Creating a Culture That Performs

Gartner Top 10 Strategic Technology Trends for 2018

Managing R&D Portfolios

Speed Up Legal Reviews

Should You Build or Buy a Customer Data Platform?

Gartner Predictions for the Future of Supply Chain Operations in 2018

Effortless Experience Explained

To the Point: Lifting the Fog Around AI and Advanced Analytics in Healthcare

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Your Job as CIO Is Changing. Here's How to Master the New One.

6 Ways Compliance Can Build Data Analytics Skills

Lead Culture Change

Make it Easier for Customers to Buy

6 Ways the Workplace Will Change in the Next 10 Years

Feed your business — not the newsfeed

CIOs Must Transform into Digital Leaders

Understand the continuous evolution of the B2B buying journey