Author Profile

Brad Fager
Sr Director Analyst
15 years at Gartner, 5 years' experience
Location: Arlington, VA USA | Language(s): English
Roles and Responsibilities
Brad Fager is a product manager for Gartner benchmarking and currently supports talent and operations research for service and support leaders.
Background
Previous Experience
Mr. Fager is an experienced leader with extensive experience in the information services industry, specialized in functional areas of sales, marketing, communications, and customer service. His responsibilities have focused on developing and managing data products and decision-support tools.
Education
- Bachelor of Arts from Bucknell University
- Master of Business Administration from Georgetown University McDonough School of Business
Explore
RESEARCH BY THIS ANALYST More
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02 February 2023
Service and Support Channel Strategy and Execution Primer for 2023 -
02 February 2023
Service and Support Talent and Operations Primer for 2023 -
30 December 2022
Improve Your Digital Customer Service by Incorporating Privacy UX
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