Analyst Profile

Michael McCune

Michael McCune

Sr Director, Advisory

12 years at Gartner,  6 years industry experience

Location:  San Francisco, CA USA  | Language(s):  Chinese - Mandarin, English

Roles and Responsibilities

Michael McCune currently serves as a Senior Director in the Gartner for Marketing Leaders practice. In that capacity, he works with heads of marketing on strategy, management and operations. Mr. McCune also advises client organizations on the optimization of marketing technology.


Previous Experience

Mr. McCune's career spans over 25 years of service in support of large enterprises on customer experience, consumer insight and marketing management across the North American and Asia/Pacific markets.

Professional Background

  • China Link Research, Co-Founder & President, 8 years
  • Ipsos Loyalty, Vice President, Customer Experience & Loyalty, 2 years
  • MaritzCX, Account Manager, Customer Experience & Loyalty, 2 years


  • B.A., Asian Studies, University of Michigan
  • Chinese Language School, Middlebury College