Analyst Profile

Mark Dauigoy

Sr Director Analyst

9 years at Gartner , 2 years industry experience
Arlington, VA USA

Roles and Responsibilities

Mark Dauigoy is a Senior Director, Analyst at Gartner working with Service and Support leaders to drive their biggest initiatives. Mark advises organizations on building impactful Service strategies that will help them achieve their desired business and customer experience outcomes. In addition, he supports leaders looking to improve the live service experience through talent management practices (Hiring, Training, Coaching, and Quality Assurance).

Mark Dauigoy's Recent Gartner Activity

Latest Research

4 Keys to Building the Customer Success Function
16-Jul-2021
Foster the Development of Customer Success Through Customer Service
22-Jun-2021
Executing Quality Assurance: Maximize Rep Performance in the New Service Environment
28-May-2021

On-Demand & Upcoming Webinars

Overcome These 4 Challenges to Create an Actionable, Adaptable Service Strategy
31 August 2021

Background

Previous Experience

Prior to joining Gartner, Mark worked as a sales consultant for a sales training organization in Arlington, VA. Mark helped build and execute training programs for clients to help improve lead generation and revenue outcomes.

Professional Background

Vorsight, Sales and Inside Sales Training, 3 years

Education

Georgetown University - McDonough School of Business - B.S. Business Administration

Languages

English

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2 May 2019
Three Critical Factors in Building a Comprehensive Security Awareness Program Three key elements form the foundation of a successful awareness education program: knowledge of audiences, pervasive and continuous communication and interactive education on security tactics. Security and risk management leaders should use this research to implement a comprehensive program.

20 September 2021
New Ways to Measure Employee Engagement in Evolving Workplaces EDT: 10:00 a.m. | BST: 15:00
Organizations these days face increased disruptions and new ways of working, particularly in an expanding hybrid work environment. This enables HR leaders to focus on tracking employee engagement, finding new benefits as they do. Yet, the old ways of measuring employee engagement tend to be ineffective. This complimentary webinar will help you discover what to measure to understand employee engagement in today’s environment, how and when to do that, and how to take action on your findings.

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about registering or watching.
21 September 2021
The CIO’s Approach to Drive Digital Acceleration Using Funding Models EDT: 10:00 a.m. | BST: 15:00

As CEOs, CFOs and Boards of Directors accelerate and focus investment on digital initiatives, CIOs charged with executing these initiatives find it difficult to secure the funding they need. It is hence imperative for CIOs to look beyond traditional funding models to match investment with opportunity and achieve their longer-term capabilities. This complimentary webinar looks at the funding models CIOs can utilize to drive digital acceleration and how to deploy those models.

Return to this web page to watch the webinar. Contact us with questions about registering or watching.

Analyst Profile

Mark Dauigoy

Sr Director Analyst

Roles and Responsibilities

Mark Dauigoy's Recent Gartner Activity

Latest Research

On-Demand & Upcoming Webinars

Background

Previous Experience

Professional Background

Education

Languages

Manage Finance Talent Supply & Demand

Creating a Culture That Performs

Gartner Top 10 Strategic Technology Trends for 2018

Managing R&D Portfolios

Speed Up Legal Reviews

Should You Build or Buy a Customer Data Platform?

Gartner Predictions for the Future of Supply Chain Operations in 2018

Effortless Experience Explained

To the Point: Lifting the Fog Around AI and Advanced Analytics in Healthcare

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Your Job as CIO Is Changing. Here's How to Master the New One.

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6 Ways the Workplace Will Change in the Next 10 Years

Feed your business — not the newsfeed

CIOs Must Transform into Digital Leaders

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