VP, Team Manager
10 years at Gartner, 3 years industry experience
Location: Arlington, VA USA | Language(s): English
Roles and Responsibilities
Mark Dauigoy is a Senior Director, Analyst at Gartner working with Service and Support leaders to drive their biggest initiatives. Mark advises organizations on building impactful Service strategies that will help them achieve their desired business and customer experience outcomes. In addition, he supports leaders looking to improve the live service experience through talent management practices (Hiring, Training, Coaching, and Quality Assurance).
Prior to joining Gartner, Mark worked as a sales consultant for a sales training organization in Arlington, VA. Mark helped build and execute training programs for clients to help improve lead generation and revenue outcomes.
- Vorsight, Sales and Inside Sales Training, 3 years
- Georgetown University - McDonough School of Business - B.S. Business Administration
RESEARCH BY THIS ANALYST More
16 September 2021Build Loyalty and Drive Profitability With 5 Proactive Customer Service Capabilities
27 July 2022Are Current Delivery Models Ready for the Future of Service and Support?
02 June 2022Drive Retention and Growth by Identifying and Serving the “Right” Customers
- 31 August 2021 Overcome These 4 Challenges to Create an Actionable, Adaptable Service Strategy
- 10 March 2022 Predictions to Optimize Value with Selective Service