Analyst Profile

Sarah Dibble

Sarah Dibble

Director, Research

8 years at Gartner,  8 years industry experience

Location:  Chicago, IL USA  | Language(s):  English

Roles and Responsibilities

Sarah Dibble is an Executive Advisor with the Customer Contact Leadership Council. In this role, Ms. Dibble works with heads of Customer Service and Customer Contact to connect them with the most relevant research and helps them develop strategies and execute on their key initiatives. She facilitates and leads research discussions with major stakeholders to match the Council's best practice insights with client challenges and needs. Her areas of expertise include hiring, managing and developing frontline talent, building and improving a multichannel experience, and measuring and understanding the customer service experience. She has been with the Customer Contact Leadership Council since 2015.


Previous Experience

As a Program Associate at Meridian International Center, Ms. Dibble planned and managed dozens of short-term exchange programs for international visitors brought to the United States through the State Department's International Visitor Leadership Program. She was responsible for coordinating logistics for these visits as well as collaborating with both public and private sector stakeholders to create the agenda for the programs.

Professional Background

  • Meridian International Center, Program Associate, 3 years


  • B.A., Foreign Affairs, University of Virginia