6 years at Gartner
4 years industry experience
Arlington, VA USA
Roles and Responsibilities
Emily Potosky is a Senior Principal based in Washington, D.C. In this role, Ms. Potosky develops, conducts and supports research investigations to help Customer Service and Support leaders understand the current state of the function and answer their most pressing questions. She devises implementation strategies and tools based on the experiences of senior executives and management teams to facilitate day-to-day operations, strategic change management and service delivery.
Emily Potosky's Recent Gartner Activity
The Gartner Key Trends Shaping the Future of Customer Service and Support
22 June 2022
On-Demand & Upcoming Webinars
Ms. Potosky graduated from Johns Hopkins School of Advanced International Studies with a Master's in International Relations and International Economics in 2016. Her previous work experience includes a stint as a tax economist, the Resident Director for the Critical Language Scholarship Program in South Korea, and four years as an ESL educator.
American Councils, Resident Director for the Korea Critical Language Scholarship Program (CLS), 1 year
Fulbright Korea, English Teaching Assistant (ETA), 3 years
The Tax Foundation, Taxes and Growth Fellow, 1 year
Master's in International Relations and Economics from Johns Hopkins School of Advanced International Studies (SAIS)
American Sign Language (ESL)