Author Profile

Emily Potosky

Emily Potosky

Director, Research

7 years at Gartner,  6 years' experience

Location:  Arlington, VA USA  |  Language(s):  American Sign Language (ASL), English

Roles and Responsibilities

As part of the research team in Gartner's Customer Service and Support Practice, Emily Potosky works with functional leaders and their teams to conduct in-depth research of their pressing challenges, surfacing evidenced best practices and practical tools practitioners can put to their own use.

Background

Previous Experience

Ms. Potosky graduated from Johns Hopkins School of Advanced International Studies with a Master's in International Relations and International Economics in 2016.

Professional Background

  • American Councils, Resident Director for the Korea Critical Language Scholarship Program (CLS), 1 year
  • Fulbright Korea, English Teaching Assistant (ETA), 3 years
  • The Tax Foundation, Taxes and Growth Fellow, 1 year

Education

  • Master's in International Relations and Economics from Johns Hopkins School of Advanced International Studies (SAIS)

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