Analyst Profile

Emily Potosky

Emily Potosky

Director, Research

6 years at Gartner,  5 years industry experience

Location:  Arlington, VA USA  | Language(s):  American Sign Language (ESL), English

Roles and Responsibilities

Emily Potosky is a Senior Principal based in Washington, D.C. In this role, Ms. Potosky develops, conducts and supports research investigations to help Customer Service and Support leaders understand the current state of the function and answer their most pressing questions. She devises implementation strategies and tools based on the experiences of senior executives and management teams to facilitate day-to-day operations, strategic change management and service delivery.


Previous Experience

Ms. Potosky graduated from Johns Hopkins School of Advanced International Studies with a Master's in International Relations and International Economics in 2016. Her previous work experience includes a stint as a tax economist, the Resident Director for the Critical Language Scholarship Program in South Korea, and four years as an ESL educator.

Professional Background

  • American Councils, Resident Director for the Korea Critical Language Scholarship Program (CLS), 1 year
  • Fulbright Korea, English Teaching Assistant (ETA), 3 years
  • The Tax Foundation, Taxes and Growth Fellow, 1 year


  • Master's in International Relations and Economics from Johns Hopkins School of Advanced International Studies (SAIS)