Author Profile

Emily Potosky
Director, Research
7 years at Gartner, 6 years' experience
Location: Arlington, VA USA | Language(s): American Sign Language (ASL), English
Roles and Responsibilities
As part of the research team in Gartner's Customer Service and Support Practice, Emily Potosky works with functional leaders and their teams to conduct in-depth research of their pressing challenges, surfacing evidenced best practices and practical tools practitioners can put to their own use.
Background
Previous Experience
Ms. Potosky graduated from Johns Hopkins School of Advanced International Studies with a Master's in International Relations and International Economics in 2016.
Professional Background
- American Councils, Resident Director for the Korea Critical Language Scholarship Program (CLS), 1 year
- Fulbright Korea, English Teaching Assistant (ETA), 3 years
- The Tax Foundation, Taxes and Growth Fellow, 1 year
Education
- Master's in International Relations and Economics from Johns Hopkins School of Advanced International Studies (SAIS)
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RESEARCH BY THIS ANALYST More
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27 June 2023
Make Space for Supervisor Coaching to Maximize Talent ROI -
23 May 2023
The Future of Frontline Work -
22 May 2023
The Future of Frontline Work: All-Knowing Robobosses
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