Analyst Profile
Ed Thompson
Distinguished VP Analyst
25 years at Gartner
,
31 years industry experience
United Kingdom
Roles and Responsibilities
Edmund (Ed) Thompson is a Distinguished VP, Analyst in Gartner Research. Mr. Thompson's research focuses on Customer Experience Management and Customer Relationship Management (CRM). Output as of 1st September 2019: 581 research papers; 3 special report leads; 2 maverick reports; 2 Top 10 predicts; 1 EXP CIO report; >220 presentations; 7 years agenda manager; 10 Summit chairmanships; 3 Symposium chairs; visited 67 countries.
Areas of Coverage
- Customer Relationship Management
Ed Thompson's Recent Gartner Activity
Latest Research
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Vendor Rating: Salesforce
21-May-2020 -
How to Get Value From VoC in an Organization Focused on Cost Optimization
14-May-2020 -
The Eight Building Blocks of Successful CRM Programs
11-May-2020
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Gartner Customer Experience & Technologies Summit
16 June 2020 - 17 June 2020
Upcoming Gartner Events
Background
Previous Experience
Prior to joining Gartner, Mr. Thompson was a consultant at INTECO, where he worked in strategy consultancy and market research. Previously, he worked at Software Sciences/Data Sciences, an independent software vendor and system integrator based in the United Kingdom.
Professional Background
INTECO, Research Consultant, 3 years
National Westminster Bank, Clerk, 1 year
Software Sciences/Data Sciences, Programmer and Analyst, 3 years
Education
B.A., Economics, Portsmouth Polytechnic
Diploma in Marketing
Languages
English
