Analyst Profile
Ed Thompson
VP Distinguished Analyst
22 years at Gartner
,
28 years industry experience
United Kingdom
Roles and Responsibilities
Edmund (Ed) Thompson is a VP and Distinguished Analyst in Gartner Research. His research focuses on CRM, and he is the research leader for the Customer Experience Management and CRM Strategy and Execution topics. He researches customer experience, CRM strategy, CRM implementation and CRM service providers and more generally covers CRM in Europe.
Areas of Coverage
- Customer Relationship Management
Ed Thompson's Recent Gartner Activity
Latest Research
-
15 Years of Best Practices From the Eight Building Blocks of CRM
22 September 2016 -
Roadmap to a Differentiated Digital Customer Experience
15 May 2017 -
How to Measure the Customer Experience
02 August 2017
On-Demand & Upcoming Webinars
Background
Previous Experience
Prior to joining Gartner, he was a consultant at INTECO, where he worked in strategy consultancy and market research. Previously, Mr. Thompson worked at Software Sciences/Data Sciences, an independent software vendor and system integrator based in the United Kingdom.
Professional Background
INTECO, Research Consultant, 3 years
National Westminster Bank, Clerk, 1 year
Software Sciences/Data Sciences, Programmer and Analyst, 3 years
Education
B.A., Economics, Portsmouth Polytechnic
Diploma in Marketing
Languages
English
