Distinguished VP Analyst
24 years at Gartner
30 years industry experience
Roles and Responsibilities
Edmund (Ed) Thompson is a Distinguished VP, Analyst in Gartner Research. Mr. Thompson's research focuses on Customer Experience Management and Customer Relationship Management (CRM).
Ed Thompson's Recent Gartner Activity
How to Build Your Business Case to Improve Customer Experience
30 May 2018
On-Demand & Upcoming Webinars
Prior to joining Gartner, Mr. Thompson was a consultant at INTECO, where he worked in strategy consultancy and market research. Previously, he worked at Software Sciences/Data Sciences, an independent software vendor and system integrator based in the United Kingdom.
INTECO, Research Consultant, 3 years
National Westminster Bank, Clerk, 1 year
Software Sciences/Data Sciences, Programmer and Analyst, 3 years
B.A., Economics, Portsmouth Polytechnic
Diploma in Marketing