Analyst Profile

Ed Thompson

VP Distinguished Analyst

23 years at Gartner , 29 years industry experience
United Kingdom

Roles and Responsibilities

Edmund (Ed) Thompson is a VP and Distinguished Analyst in Gartner Research. His research focuses on CRM, and he is the research leader for the Customer Experience Management and CRM Strategy and Execution topics. He researches customer experience, CRM strategy, CRM implementation and CRM service providers and more generally covers CRM in Europe.

Areas of Coverage

Customer Relationship Management

Ed Thompson's Recent Gartner Activity

Latest Research

Seven Types of Customer Experience Project
08-Feb-2018
How to Get an Approximate Initial Estimate of the Cost of a CRM Project
02-Feb-2018
Customer Relationship Management and Customer Experience Primer for 2018
17-Jan-2018

On-Demand & Upcoming Webinars

The Business Case to Gain Buy-In for CX Tech Investment
30 May 2018

Background

Previous Experience

Prior to joining Gartner, he was a consultant at INTECO, where he worked in strategy consultancy and market research. Previously, Mr. Thompson worked at Software Sciences/Data Sciences, an independent software vendor and system integrator based in the United Kingdom.

Professional Background

INTECO, Research Consultant, 3 years
National Westminster Bank, Clerk, 1 year
Software Sciences/Data Sciences, Programmer and Analyst, 3 years

Education

B.A., Economics, Portsmouth Polytechnic
Diploma in Marketing

Languages

English

Become a Client

Call us now at:

+1-800-213-4848 Or

Free Research

Discover what 12,000
CIOs and Senior IT leaders
already know.

Free Access

6 April 2018
The Future of Work and Talent: Culture, Diversity, Technology The future of work is about forging a new relationship between technology and talent that transforms existing ways of working and doing business. This Special Report helps CIOs to shape this digital future with advice on long-term scenarios to inform strategy and near-term actions to implement it.
29 March 2018
Driving Cost Optimization Across the Enterprise: An Executive Perspective Leaders across the business must connect cost optimization efforts to the organization's larger objectives. Gartner's research helps leaders in numerous business areas determine how they can work individually and together to optimize costs without undermining strategic objectives.

23 Apr 2018
Cost Optimization: Using Analytics to Optimize IT and Business Costs 9:00 AM GMT | 4:00 AM EDT Cost optimization is a business-focused, continuous discipline to drive spending and cost reduction, while maximizing business value. In this webinar, we'll review the vital role analytics play in cost optimization: finding cost reduction opportunities, evaluating their potential impact on the business, and analyzing and selecting scenarios to spend for the best business outcomes.
23 Apr 2018
Lead Digital Business in 2018 and Beyond EDT: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 16:00 Digital business transformation is a journey. Most CIOs think they are executing digital business transformation, but in reality there is a big gap between desire and deliver. CIOs can close this gap by using a digital business transformation map to guide their journey. The map includes finding landing points and places of high intensity transformation with other leaders. This session will explore ways that CIOs can move their organization from desire to deliver when it comes to digital business transformation. This includes creating urgency, telling stories, finding a transformation landing point and moving into high-intensity transformation.