Analyst Profile

Ed Thompson

Ed Thompson

Distinguished VP Analyst

25 years at Gartner ,  31 years industry experience
United Kingdom

Roles and Responsibilities

Edmund (Ed) Thompson is a Distinguished VP, Analyst in Gartner Research. Mr. Thompson's research focuses on Customer Experience Management and Customer Relationship Management (CRM). Output as of 1st September 2019: 581 research papers; 3 special report leads; 2 maverick reports; 2 Top 10 predicts; 1 EXP CIO report; >220 presentations; 7 years agenda manager; 10 Summit chairmanships; 3 Symposium chairs; visited 67 countries.

Areas of Coverage

  • Customer Relationship Management


Previous Experience

Prior to joining Gartner, Mr. Thompson was a consultant at INTECO, where he worked in strategy consultancy and market research. Previously, he worked at Software Sciences/Data Sciences, an independent software vendor and system integrator based in the United Kingdom.

Professional Background

INTECO, Research Consultant, 3 years
National Westminster Bank, Clerk, 1 year
Software Sciences/Data Sciences, Programmer and Analyst, 3 years


B.A., Economics, Portsmouth Polytechnic
Diploma in Marketing



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