Analyst Profile

Allegra Ubbes

Allegra Ubbes

Sr Specialist, Advisory

4 years at Gartner ,  1 year industry experience
Chicago, IL USA


Roles and Responsibilities

As a Sr. Specialist within Gartner for Service and Support, Allegra Ubbes is responsible for supporting and partnering with executives at client organizations to identify and apply insights to their most critical challenges. She provides advice for executives across a number of decision areas, including: Contact center talent management, quality assurance, post contact surveys, loyalty, channel management and service experience measurement.

Allegra Ubbes's Recent Gartner Activity

Latest Research


Background

Previous Experience

Ms. Ubbes began her career within Heritage CEB as a Commercial Coordinator within the HR practice. In this role, she acted as the CRM software reporting lead. After analyzing, confirming, and compiling data, she created customized reports which were essential to strategic planning and client renewals with the program.

Professional Background

CEB, Commercial Coordinator, 1 year

Languages

English

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