Sr Specialist, Advisory
4 years at Gartner
1 year industry experience
Chicago, IL USA
Roles and Responsibilities
As a Sr. Specialist within Gartner for Service and Support, Allegra Ubbes is responsible for supporting and partnering with executives at client organizations to identify and apply insights to their most critical challenges. She provides advice for executives across a number of decision areas, including: Contact center talent management, quality assurance, post contact surveys, loyalty, channel management and service experience measurement.
Key Trends in Service & Support Leaders' Priorities for 2020
12 December 2019
Customer Service Essentials: Measuring Customer Effort
24 February 2020
On-Demand & Upcoming Webinars
Ms. Ubbes began her career within Heritage CEB as a Commercial Coordinator within the HR practice. In this role, she acted as the CRM software reporting lead. After analyzing, confirming, and compiling data, she created customized reports which were essential to strategic planning and client renewals with the program.
CEB, Commercial Coordinator, 1 year