Analyst Profile

Donna Scott

Distinguished VP Analyst

25 years at Gartner , 38 years industry experience
VA USA

Roles and Responsibilities

Donna Scott is a Vice President and Distinguished Analyst in Gartner's Office of the CIO Research. Ms. Scott is responsible for research in the areas of bimodal and IT operating models, and IT strategic performance execution and service leadership. She also focuses on best practices in leveraging Gartner's IT Score maturity model, as well as the art of the one-page strategy.

Donna Scott's Recent Gartner Activity

Latest Research

On-Demand & Upcoming Webinars

How CIOs can Lead the Transition from Projects to Product Using the I&T Operating Model
23 July 2019
Overcoming Top Digital Operating Model Transformation Challenges
21 August 2019

Upcoming Gartner Events

Gartner CIO Leadership Forum
23 February 2020 - 26 February 2020
Gartner CIO Leadership Forum
30 March 2020 - 02 April 2020

Background

Previous Experience

Prior to her career in research, Ms. Scott spent 10 years in management consulting, managing medium- to large-scale business process engineering and business application implementations, including enterprise resource planning and financial systems.

Professional Background

DH Brown Associates, Research Director, 3 years
Ernst & Young (EY), Senior Manager, Consulting, 9 years
Interactive Information Systems, ERP Software Trainer, 3 years

Education

B.S., Applied Science, cum laude, Miami University
M.B.A., University of Bridgeport

Languages

English

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4 December 2018
Top 25 North American Supply Chain Graduate University Programs, 2018 As supply chain roles require more business and technology expertise and masters' level supply chain programs proliferate, a re-evaluation of university partnerships is a must. Supply chain leaders can use these rankings to identify the programs best equipped to help them recruit the right talent.
13 November 2019
The Healthcare Supply Chain Top 25 for 2019 In its 11th year, the Healthcare Supply Chain Top 25 highlights supply chains that successfully advance healthcare by improving patient outcomes and controlling costs. Supply chain leaders in the healthcare industry can use lessons from these leading organizations to improve their own operations.

24 February 2020
The Gartner for General Managers 2020 Agenda EST: 10:00 a.m. | GMT: 15:00
Technology general managers face a future of changing customer needs, competitive challenges and demand for new innovative solutions. How general managers prioritize, participate and provoke their organization forward are critical to success. The availability of new technologies and the continued transition to service-based business models require general managers to be leaders as well as chief product managers. In this complimentary IT services webinar, we break down the results of the Gartner for General Managers 2020 survey of more than 200 technology GMs and recommendations for how you can raise your performance.

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about registering or watching.
24 February 2020
Customer Service Essentials: Measuring Customer Effort EST: 11:00 a.m. | GMT: 16:00
Customer service and support leaders need to build the business case for measuring customer effort, which is the key metric behind becoming a world-class service organization. To build the case internally for measuring customer effort, customer service and support leaders must leverage the metric’s 3 key advantages: Predictive validity, actionability and relatability. Join this complimentary Gartner webinar to find out what drives customer effort, how to measure it, and how reducing it improves the customer service experience while shrinking your cost to serve.

Return to this web page to watch the webinar live and on-demand. Questions about registering or watching? Email us: gartnerwebinars@gartner.com

Analyst Profile

Donna Scott

Distinguished VP Analyst

Roles and Responsibilities

Donna Scott's Recent Gartner Activity

Latest Research

On-Demand & Upcoming Webinars

Upcoming Gartner Events

Background

Previous Experience

Professional Background

Education

Languages

Manage Finance Talent Supply & Demand

Creating a Culture That Performs

Gartner Top 10 Strategic Technology Trends for 2018

Managing R&D Portfolios

Speed Up Legal Reviews

Should You Build or Buy a Customer Data Platform?

Gartner Predictions for the Future of Supply Chain Operations in 2018

Effortless Experience Explained

To the Point: Lifting the Fog Around AI and Advanced Analytics in Healthcare

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Gartner Security & Risk Management Summit 2018

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Lead Culture Change

Make it Easier for Customers to Buy

6 Ways the Workplace Will Change in the Next 10 Years

Feed your business — not the newsfeed

CIOs Must Transform into Digital Leaders

Understand the continuous evolution of the B2B buying journey