Analyst Profile

Donna Scott

Distinguished VP Analyst

23 years at Gartner , 36 years industry experience
VA USA

Roles and Responsibilities

Donna Scott is a Vice President and Distinguished Analyst in Gartner's Office of the CIO Research. She is responsible for research in the areas of bimodal and IT operating models, and IT strategic performance execution and service leadership. She also focuses on best practices in leveraging Gartner's IT Score maturity model, as well as the art of the one-page strategy.

Areas of Coverage

IT Management

Donna Scott's Recent Gartner Activity

Latest Research

On-Demand & Upcoming Webinars

Redesign Your IT Operating Model to Accelerate Digital Business
22 May 2018

Background

Previous Experience

Prior to her career in research, Ms. Scott spent 10 years in management consulting, managing medium- to large-scale business process engineering and business application implementations, including enterprise resource planning and financial systems.

Professional Background

DH Brown Associates, Research Director, 3 years
Ernst & Young (EY), Senior Manager, Consulting, 9 years
Interactive Information Systems, ERP Software Trainer, 3 years

Education

B.S., Applied Science, cum laude, Miami University
M.B.A., University of Bridgeport

Languages

English

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14 November 2018
The Healthcare Supply Chain Top 25 for 2018 Each year, the Healthcare Supply Chain Top 25 identifies the supply chains that successfully advance healthcare by improving patient outcomes and controlling costs. Supply chain leaders in the healthcare industry can use lessons from these leading organizations to improve their operations.
9 November 2018
Getting Started With Data Literacy and Information as a Second Language: A Gartner Trend Insight Report The increasingly pervasive nature of data makes it crucial for all employees to learn to “speak data.” This follow-up to our first Data Literacy Special Report outlines practical advice for data and analytics leaders to start data literacy programs as a key to a broader digital dexterity campaign.

17 Dec 2018
How Gartner Customer Acquisition Key Initiative Enables Tech CEOs to Grow Faster EST: 10:00 a.m. | PDT: 7:00 a.m. | GMT: 15:00 Your customers are your most important asset -- without them you have no business. You must satisfy your current customers while always growing your base. Thus, it is critical for you to identify and target prospects. You need a strong value story that will resonate with prospects, establish credibility and trust, and motivate your target audience to take action. You must couple this with an effective sales process that incorporates many moving parts. In this webinar, Gartner expert Rob Addy reveals how the Gartner Customer Acquisition Key Initiative can help tech CEOs craft the most compelling value story while instilling a market-leading sales process.
17 Dec 2018
The 2018 Customer Fulfillment & Collaboration Survey Results: Change Is Coming EST: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 16:00 Do you have a customer-centric supply chain? Gartner predicts that by 2020, customer experience will overtake price and product as the key differentiator, requiring supply chain leaders to manage shifting customer expectations while adapting to new digital business models. Customer fulfillment leaders have a unique understanding of the customer that can help link the supply chain, the business, and the customer to design solutions that enhance the customer experience. In this webinar, we reveal the results of the Gartner 2018 Supply Chain Customer Fulfillment and Collaboration survey and what they mean for the future of your organization.

Analyst Profile

Donna Scott

Distinguished VP Analyst

Roles and Responsibilities

Areas of Coverage

Donna Scott's Recent Gartner Activity

Latest Research

On-Demand & Upcoming Webinars

Background

Previous Experience

Professional Background

Education

Languages

Manage Finance Talent Supply & Demand

Creating a Culture That Performs

Gartner Top 10 Strategic Technology Trends for 2018

Managing R&D Portfolios

Speed Up Legal Reviews

Should You Build or Buy a Customer Data Platform?

Gartner Predictions for the Future of Supply Chain Operations in 2018

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