Analyst Profile

Christina Klock

Christina Klock

Sr Director Analyst

2 years at Gartner ,  23 years industry experience
WI USA


Roles and Responsibilities

Christina Klock is a Research Director focused on digital commerce technologies including topics such as commerce ecosystem implementations and integrations, commerce systems operations and governance, and commerce architecture best practices. Ms. Klock has more than 20 years of experience in digital commerce, systems development/integration management and customer services applications in the direct-to-consumer retail space.

Background

Previous Experience

Prior to joining Gartner in 2017, Ms Klock worked for iconic brands like Lands'End and Mattel where she was responsible for commerce technology strategy as well as operations, development, and ecosystem, spanning both mid- and large markets ($1B plus), and commerce & contact center installations.

Professional Background

Lands' End, IT Director, OmniChannel , 14 years
Mattel, IT Director, e-Commerce and Contact Centers, 4 years
Promega, IT Manager, Applications, 4 years

Education

B.S., University of Illinois

Languages

English

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