Analyst Profile

Gareth Herschel

Gareth Herschel

Research VP

23 years at Gartner ,  24 years industry experience

Roles and Responsibilities

Gareth Herschel covers Customer Analytics, helping organizations understand how analytics can be used to shape the customer experience and to prioritize areas of investment across the range of customer processes.

Areas of Coverage

  • Business Intelligence
  • Customer Relationship Management

Gareth Herschel's Recent Gartner Activity

Latest Research


Previous Experience

Previously, Mr. Herschel trained as a Business Analyst in the finance and logistics functions of IT companies. Since joining Gartner Mr Herschel has covered a variety of research topics as well as being conference chair for the Customer Summit and Agenda Manager for the Analytics research team.

Professional Background

IBM, Business Strategy and Modeling Analyst, 1 year
ICL, Logistics Analyst, 1 year


Business Administration, with honors, University of Bath, England