Analyst Profile
Gareth Herschel
Research VP
23 years at Gartner
,
24 years industry experience
GA USA
Roles and Responsibilities
Gareth Herschel covers Customer Analytics, helping organizations understand how analytics can be used to shape the customer experience and to prioritize areas of investment across the range of customer processes.
Areas of Coverage
- Customer Relationship Management
- Business Intelligence
Gareth Herschel's Recent Gartner Activity
Latest Research
-
The Top 10 Megatrends in Analytics
22 January 2018 -
AI Technology Maturity
25 July 2018
On-Demand & Upcoming Webinars
Background
Previous Experience
Previously, Mr. Herschel trained as a Business Analyst in the finance and logistics functions of IT companies. Since joining Gartner Mr Herschel has covered a variety of research topics as well as being conference chair for the Customer Summit and Agenda Manager for the Analytics research team.
Professional Background
IBM, Business Strategy and Modeling Analyst, 1 year
ICL, Logistics Analyst, 1 year
Education
Business Administration, with honors, University of Bath, England
Languages
English
