23 years at Gartner
24 years industry experience
Roles and Responsibilities
Gareth Herschel covers Customer Analytics, helping organizations understand how analytics can be used to shape the customer experience and to prioritize areas of investment across the range of customer processes.
Areas of Coverage
- Customer Relationship Management
- Business Intelligence
Gareth Herschel's Recent Gartner Activity
Previously, Mr. Herschel trained as a Business Analyst in the finance and logistics functions of IT companies. Since joining Gartner Mr Herschel has covered a variety of research topics as well as being conference chair for the Customer Summit and Agenda Manager for the Analytics research team.
IBM, Business Strategy and Modeling Analyst, 1 year
ICL, Logistics Analyst, 1 year
Business Administration, with honors, University of Bath, England