Analyst Profile
Gareth Herschel
Research Director
22 years at Gartner
,
23 years industry experience
GA USA
Roles and Responsibilities
Gareth Herschel covers Customer Analytics, helping business-to-consumer organizations understand how analytics can be used to shape the customer experience and to prioritize areas of investment across the range of customer processes. Mr. Herschel is also the Agenda Manager for the Analytics Research team, helping define the way Gartner will help clients determine an analytics strategy for their organization and manage the accompanying investments.
Areas of Coverage
- Business Intelligence
- Customer Relationship Management
Gareth Herschel's Recent Gartner Activity
Latest Research
-
Analytics and Business Intelligence Strategies Primer for 2017
20-Jul-2017 -
Hype Cycle for Customer Experience Analytics, 2017
19-Jul-2017 -
The Gartner CRM Vendor Guide, 2017
09-Jun-2017
-
Plan for These 10 Megatrends in Analytics
07 June 2017 -
Prioritize the Six Styles of Customer Analytics for Better Customer Experience
19 July 2017
On-Demand & Upcoming Webinars
Background
Previous Experience
Previously, Mr. Herschel trained as a business analyst in the finance and logistics functions of IT companies.
Professional Background
IBM, Business Strategy and Modeling Analyst, 1 year
ICL, Logistics Analyst, 1 year
Education
Business Administration degree, with honors, University of Bath, England
Languages
English
