Analyst Profile

Gareth Herschel

Research VP

23 years at Gartner , 24 years industry experience
GA USA

Roles and Responsibilities

Gareth Herschel covers Customer Analytics, helping organizations understand how analytics can be used to shape the customer experience and to prioritize areas of investment across the range of customer processes.

Areas of Coverage

Business Intelligence
Customer Relationship Management

Gareth Herschel's Recent Gartner Activity

Latest Research

Apply Data and Analytics Skills to Make the Best Product Management Decisions
03-Jul-2018
The Gartner CRM Vendor Guide, 2018
31-May-2018
Cool Vendors in Analytics
25-May-2018

On-Demand & Upcoming Webinars

AI Technology Maturity
25 July 2018

Background

Previous Experience

Previously, Mr. Herschel trained as a Business Analyst in the finance and logistics functions of IT companies. Since joining Gartner Mr Herschel has covered a variety of research topics as well as being conference chair for the Customer Summit and Agenda Manager for the Analytics research team.

Professional Background

IBM, Business Strategy and Modeling Analyst, 1 year
ICL, Logistics Analyst, 1 year

Education

Business Administration, with honors, University of Bath, England

Languages

English

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25 June 2018
Closing the Digital Talent Gap at Midsize Enterprises Midsize enterprises face big challenges to secure talent for digital business transformation. CIOs at MSEs must build an attractive culture, create a long-term workforce development plan, broaden talent search and capitalize on a distinctive employer brand to win the race for digital workers.
30 May 2018
Creating a Sustainable Strategy for Sourcing at Midsize Enterprises CIOs of midsize enterprises lack dedicated sourcing, procurement and relationship management resources. To remedy this, they must implement a pragmatic sourcing strategy that aligns with business goals, achieves the desired outcome of decisions, and leads to an understanding of the marketplace.

16 Jul 2018
Prioritize IT Spending to Maximize Opportunities EDT: 9:00 a.m. | PDT: 6:00 a.m. | BST: 14:00 CIOs and IT organizations are struggling to prioritize spending. As a result, they risk missing out on digital business opportunities. IT needs a new way of partnering with the business for digital business initiatives. In this webinar, we examine radical successes of Gartner clients to demonstrate alternative ways to prioritize the portfolio and maximize the value of available spending.
16 Jul 2018
Achieve Self-Service Analytics at Scale EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00 Many have embraced self-service data and analytics, but the success of implementations varies. This webinar will provide best practices and lessons learned to evolve your approach in a way that facilitates self-service at scale and eliminates self-serving methods.