Analyst Profile

Gareth Herschel

Gareth Herschel

Research VP

23 years at Gartner ,  24 years industry experience

Roles and Responsibilities

Gareth Herschel covers Customer Analytics, helping business-to-consumer organizations understand how analytics can be used to shape the customer experience and to prioritize areas of investment across the range of customer processes. Mr. Herschel is also the Agenda Manager for the Analytics Research team, helping define the way Gartner will help clients determine an analytics strategy for their organization and manage the accompanying investments.

Areas of Coverage

  • Business Intelligence
  • Customer Relationship Management


Previous Experience

Previously, Mr. Herschel trained as a business analyst in the finance and logistics functions of IT companies.

Professional Background

IBM, Business Strategy and Modeling Analyst, 1 year
ICL, Logistics Analyst, 1 year


Business Administration degree, with honors, University of Bath, England