Sr Director Analyst
6 years at Gartner, 24 years industry experience
Location: India | Language(s): English, Indian - Hindi, Indian - Marathi, Tulu
Roles and Responsibilities
Siddharth Shetty is a Research Director working in Gartner's IT Service Management team. Mr. Shetty's research focuses on IT service support management, IT service management (ITSM), ITSM assessment, service desk, network operations center, incident management, problem management, change management, availability management, process improvement (such as ITIL and LEAN), and SLA management. He also specializes in the development of service management offices and implementing ISO 20000.
As the leader for the service management office, Mr. Shetty managed a team of service management experts across the globe. Before this role, he led the Amdocs Service Desk, Network Operations Center (NOC), and IT operations teams like network, telephony, PC support and IT asset management teams across Amdocs India and APAC at different times during his tenure at Amdocs. In Amdocs, Mr. Shetty led team sizes of 100+ IT employees in these previous roles, managed multimillion dollar capex and opex budgets, maintenance contracts and global vendors.
- Amdocs, Director - Service Management Office, 10 years
- Capgemini, Senior Consultant - Service Desk, 4 years
- World Network Services, Senior Executive - Information Management, 3 years
- B. Sc. (Chemistry)
- Post Graduate Diploma in Business Management (Computer Management)
- ISO 20000:2011 Lead Auditor Certified
- ITIL 2011 Expert
- Pink Elephant ITIL Practitioner of the Year 2013
Team / Peers
RESEARCH BY THIS ANALYST More
30 November 2022Quick Answer: What Factors Should You Consider When Benchmarking Your ITSM Metrics?
01 November 2022Critical Capabilities for IT Service Management Platforms
31 October 2022Magic Quadrant for IT Service Management Platforms
ANALYST INQUIRY More
Connect With an Analyst
Schedule an appointment to speak to an analyst.