Analyst Profile

Padraig Byrne

Sr Director Analyst

2 years at Gartner , 18 years industry experience
Australia

Roles and Responsibilities

Padraig Byrne is a Research Director with Gartner's IT Systems, Security and Risk research group. Mr. Byrne is a part of the IT Operations Management team and is based in Sydney, Australia.

Padraig Byrne's Recent Gartner Activity

Latest Research

How to Operate and Support Blockchain Platforms
30-Apr-2019
Magic Quadrant for Cloud Management Platforms
07-Jan-2019
Critical Capabilities for Cloud Management Platforms
07-Jan-2019

Background

Previous Experience

Mr. Byrne has held a number of sales, consultancy and technical roles in his career. Recently, he was involved in a project between University of Technology, Sydney & EY to deliver Data Analytics training to two thousand staff at CommonWealth Bank Australia. His work at IBM, and previously Micromuse, included designing as well as selling service and network management solutions to a range of industries, including telco, finance, retail and government sectors. Mr. Byrne is also a Lecturer at the University of Sydney Business School, and is an Honorary Associate at the University of Technology, Sydney.

Professional Background

Byrne Data, Principal Consultant, 4 years
IBM, Sales & Technical Specialist, 8 years
University of Sydney Business School, Lecturer, 1 year

Industry Awards/Accolades

Honorary Associate of the University of Technology, Sydney

Education

M.A.(cantab), Mathematics, University of Cambridge

Languages

English

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15 May 2019
The Gartner Supply Chain Top 25 for 2019 This research unveils the 15th annual global Supply Chain Top 25. It highlights the advanced practices and capabilities of leading companies that CSCOs and supply chain leaders can adopt and adapt to compete with the best in the world.
18 April 2018
Demand Planning Maturity Assessment Guide for Supply Chain Planning Leaders Understanding the current state is a vital first step in demand planning maturity advancement and process transformation. Supply chain leaders can use this guide to plan for the demand planning maturity assessment in their business.

29 May 2019
Panel Discussion: How Marketing Can Win B2B Sales ? An Introduction to Buyer Enablement EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00
B2B buying is more complex than ever before. To drive organizational growth content marketers have to do more than simply educate buyers; they must enable them to buy. Marketing leaders should rely less on the constant generation of thought leadership, white papers, infographics and videos. Instead, they should capitalize on their deep industry knowledge and customer empathy by developing and deploying information that helps buyers buy and sales reps to sell. In this complimentary video webinar, Gartner for Marketers experts provide critical insights into how Marketing can transform the buyer journey by providing information which will act as a catalyst for buyer enablement.

Questions about registering or watching? Email us: gartnerwebinars@gartner.com
29 May 2019
Introducing the New High Performing Customer Service Rep EDT: 11:00 a.m. | PDT: 8:00 a.m. | BST: 16:00
Today's service environment requires a different type of frontline rep. Customers are more demanding than ever, and yet most organizations still hire candidates based on the same set of skills and abilities they were looking for five or even 15 years ago. The latest Gartner research on frontline talent management revealed that a certain type of frontline rep performs significantly better when it comes to delivering a low-effort customer service experience. In this complimentary webinar, we explain why optimizing your hiring and talent management processes to focus on this type of rep will help your organization meet increasing customer demands without overburdening company resources.

Questions about registering or watching? Email us: gartnerwebinars@gartner.com

Analyst Profile

Padraig Byrne

Sr Director Analyst

Roles and Responsibilities

Padraig Byrne's Recent Gartner Activity

Latest Research

Background

Previous Experience

Professional Background

Industry Awards/Accolades

Education

Languages

Manage Finance Talent Supply & Demand

Creating a Culture That Performs

Gartner Top 10 Strategic Technology Trends for 2018

Managing R&D Portfolios

Speed Up Legal Reviews

Should You Build or Buy a Customer Data Platform?

Gartner Predictions for the Future of Supply Chain Operations in 2018

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