Analyst Profile

John Santoro

John Santoro

Sr Director Analyst

6 years at Gartner,  34 years industry experience

Location:  FL USA  | Language(s):  English

Roles and Responsibilities

John Santoro is a Senior Director Analyst in Gartner's Emerging Technology and Trends research practice. Tech CEOs, General Managers, Product Managers, and Product Marketers can benefit from his high-value research and indispensable advice about the impact these technologies and trends will have on their products, services, ecosystems, and roadmaps. He helps both TSP and ITL clients with implementing digital ecosystems and marketplaces, product pricing, productizing data, and transitioning to SaaS solutions. He advises clients on the implementation of APIs, including API pricing, API management, and microservices. With fifteen years of experience in performing technical competitive analysis, he also can advise clients how to identify, evaluate and respond to competitors.


Previous Experience

Prior to joining Gartner, at IBM Mr. Santoro coded, tested, and deployed applications in order to compare IBM's Cloud and Middleware solutions to competitors such as Red Hat, Oracle, Mulesoft, and Amazon. Prior to IBM, he served as the Product Manager, Chief Architect, and developer of a small startup that was acquired by IBM in 1999. Prior to that, he worked as an IT consultant, primarily focused on transaction processing for financial services clients.

Professional Background

  • Andersen Consulting, Senior Consultant, 2 years
  • IBM, Senior Competitive Solutions Architect, 18 years
  • Planetworks/Tangent International, Chief Architect, Consultant, 7 years


  • B.S., Massachusetts Institute of Technology
  • Eta Kappa Nu (Electrical Engineering Honor Society)