Analyst Profile

John Santoro

John Santoro

Sr Director Analyst

2 years at Gartner ,  29 years industry experience

Roles and Responsibilities

John Santoro helps both TSP and ITL clients understand how to implement SaaS solutions, application ecosystems and digital business technology platforms. He advises clients on the implementation of APIs, including API management and microservices. He also advises TSP clients on how to transition from on-premises to SaaS offerings. For ITL clients, he advises how to select SaaS products and how to manage the organizational impact of SaaS. With fifteen years of experience in performing technical competitive analysis, he can advise clients how to identify, evaluate and respond to competitors.


Previous Experience

Prior to joining Gartner, at IBM Mr. Santoro coded, tested, and deployed applications in order to compare IBM's Cloud and Middleware solutions to competitors such as Red Hat, Oracle, Mulesoft, and Amazon. Prior to IBM, Mr. Santoro served as the Product Manager, Chief Architect, and developer of a small startup that was acquired by IBM in 1999. Prior to that, Mr. Santoro worked as an IT consultant, primarily focused on transaction processing for financial services clients.

Professional Background

Andersen Consulting, Senior Consultant, 2 years
IBM, Senior Competitive Solutions Architect, 18 years
Planetworks/Tangent International, Chief Architect, Consultant, 7 years


B.S., Massachusetts Institute of Technology
Eta Kappa Nu (Electrical Engineering Honor Society)



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