3 years at Gartner
18 years industry experience
Roles and Responsibilities
Michael Chiu is a Vice President, Analyst at Gartner focused on customer experience (CX) for IT leaders. Mr. Chiu researches on best practices, strategy, planning, management and measurement in terms of CX, and works with clients to identify and launch initiatives to enhance their CX. He also helps clients use management tools like customer journey maps, personas, voice-of-the-customer research, surveys and strategic plans to determine how their CX can generate higher satisfaction, loyalty and advocacy.
Michael Chiu's Recent Gartner Activity
Lead Customer Experience When the Stakes are High
06 October 2020
Impact CX With the 3 Building Blocks of Composable Business
02 August 2021
On-Demand & Upcoming Webinars
Prior to joining Gartner, Mr. Chiu started and ran a consulting firm centered on customer analytics and insights, market research surveys, and business planning. Previously, he held business operations and analysis roles at Yahoo!, News Corp., Capital One and AOL.
EdgePeak Consulting, Founder and Managing Director, 6 years
IGN Entertainment (News Corp.), Vice President, Planning, Analysis and Finance, 2 years
Yahoo!, Director, Business Operations, 3 years
B.A., Psychology and Managerial Studies, Rice University, Houston, Texas
M.B.A., University of California, Berkeley