Analyst Profile
Michael Chiu
VP Analyst
4 years at Gartner
,
19 years industry experience
CA USA
Roles and Responsibilities
Michael Chiu is a Vice President, Analyst at Gartner focused on customer experience (CX) for IT leaders. Mr. Chiu researches on best practices, strategy, planning, management and measurement in terms of CX, and works with clients to identify and launch initiatives to enhance their CX. He also helps clients use management tools like customer journey maps, personas, voice-of-the-customer research, surveys and strategic plans to determine how their CX can generate higher satisfaction, loyalty and advocacy.
Michael Chiu's Recent Gartner Activity
Latest Research
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Lead Customer Experience When the Stakes are High
06 October 2020 -
Impact CX With the 3 Building Blocks of Composable Business
02 August 2021
On-Demand & Upcoming Webinars
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IT Symposium/Xpo
17 October 2022 - 20 October 2022
Upcoming Gartner Events
Background
Previous Experience
Prior to joining Gartner, Mr. Chiu started and ran a consulting firm centered on customer analytics and insights, market research surveys, and business planning. Previously, he held business operations and analysis roles at Yahoo!, News Corp., Capital One and AOL.
Professional Background
EdgePeak Consulting, Founder and Managing Director, 6 years
IGN Entertainment (News Corp.), Vice President, Planning, Analysis and Finance, 2 years
Yahoo!, Director, Business Operations, 3 years
Education
B.A., Psychology and Managerial Studies, Rice University, Houston, Texas
M.B.A., University of California, Berkeley
Languages
English
