Analyst Profile

Michael Chiu

Michael Chiu

VP Analyst

5 years at Gartner,  21 years industry experience

Location:  USA  | Language(s):  English

Roles and Responsibilities

Michael Chiu is a Vice President, Analyst at Gartner focused on customer experience (CX) for IT leaders. Mr. Chiu researches on best practices, strategy, planning, management and measurement in terms of CX, and works with clients to identify and launch initiatives to enhance their CX. He also helps clients use management tools like customer journey maps, personas, voice-of-the-customer research, surveys and strategic plans to determine how their CX can generate higher satisfaction, loyalty and advocacy.


Previous Experience

Prior to joining Gartner, Mr. Chiu started and ran a consulting firm centered on customer analytics and insights, market research surveys, and business planning. Previously, he held business operations and analysis roles at Yahoo!, News Corp., Capital One and AOL.

Professional Background

  • EdgePeak Consulting, Founder and Managing Director, 6 years
  • IGN Entertainment (News Corp.), Vice President, Planning, Analysis and Finance, 2 years
  • Yahoo!, Director, Business Operations, 3 years


  • B.A., Psychology and Managerial Studies, Rice University, Houston, Texas
  • M.B.A., University of California, Berkeley