Author Profile

Ron Burns

Ron Burns

Sr Director Analyst

5 years at Gartner,  30 years' experience

Location:  MA USA  |  Language(s):  English

Roles and Responsibilities

Ron Burns is a Senior Research Director providing research and advisory services for Tech CEOs and product leaders at high tech technology and service providers. Mr. Burns' coverage encompasses all aspects of product and services strategy; including problem-solution fit validation, pricing and packaging, and product launch.


Previous Experience

Prior to joining Gartner, Mr. Burns led Software Product Management and Global Services at EBSCO, creating one of the world's most used B2B2C SaaS platforms and ecosystem. For 25+ years, he has served in software product and services leadership roles at several software solutions companies in ERP, data analytics, content management and search.

Professional Background

  • EBSCO, VP Global Software Services and Software Product Management, 13 years
  • Endeca - Security Source, Application Architect and Product Manager, 3 years
  • Eprise divine, Solutions Manager, 5 years


  • B.B.A., Operations Management, University of Massachusetts, Amherst