Analyst Profile

Ron Burns

Ron Burns

Sr Director Analyst

4 years at Gartner,  29 years industry experience

Location:  MA USA  | Language(s):  English

Roles and Responsibilities

Ron Burns is a Senior Research Director providing research and advisory services for Tech CEOs and product leaders at technology and service providers. Mr. Burns' coverage encompasses all aspects of product strategy and launch; including voice of the customer, pricing and packaging, and partnership strategies for SaaS solutions.


Previous Experience

Prior to joining Gartner, Mr. Burns led Software Product Management and Global Services at EBSCO, creating one of the world's most used B2B2C SaaS platforms and ecosystem. For 20+ years, he has served in software product and services leadership roles at several software solutions companies in ERP, data analytics, content management and search.

Professional Background

  • EBSCO, VP Global Software Services and Software Product Management, 13 years
  • Endeca - Security Source, Application Architect and Product Manager, 3 years
  • Eprise divine, Solutions Manager, 5 years


  • B.B.A., Operations Management, University of Massachusetts, Amherst