Analyst Profile

Marko Sillanpaa

Marko Sillanpaa

Sr Director Analyst

24 years industry experience

Roles and Responsibilities

Marko Sillanpaa is a Research Director within the Digital Workplace, Content and Insights group. Mr. Sillanpaa has extensive knowledge of content services platform (CSP) (formally, enterprise content management [ECM], content collaboration platform (CCP) (formally, enterprise file sync and share [EFSS], and legal document technologies. He has more than 20 years of experience in information technology focusing on ECM technology. He has worked for various ECM vendors and consultancies, advising on product strategy, ECM strategy for various industries. He has a deep understanding of the capabilities and challenges in implementing complex solutions and he applies this in his advice to clients, offering pragmatic guidance to complex tactical and strategic problems. By advising on technology selection and best practices, Mr. Sillanpaa helps organizations reduce operational costs and improve employee effectiveness while maintaining privacy, security and regulatory compliance as necessary. Mr. Sillanpaa has worked on various roles throughout his career encompassing application software development, vendor partner ecosystems, business analysis, system design, and enterprise and solutions architecture. This experience covered a broad range of CSP-related technologies such as records management, multilingual authoring, web content management, document management, and business process management for vertically diverse clients for various line of business and back office solutions.


Previous Experience

Prior to Gartner, he ran his own consultancy for the ECM vendors focused on product strategies between tools and vendors. He was also the co-author of a blog which focused on CSP/ECM technologies.

Professional Background

Documentum, Inc., Director of Product Strategy, 6 years
Hyland Software, Strategic Enterprise Consultant, 2 years


B.S., Computer Systems, Florida Atlantic University



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