Analyst Profile

Kim Dans

Former Sr Director Analyst

Gartner associate until 9/2021 , 33 years industry experience

Roles and Responsibilities

On-Demand & Upcoming Webinars

Proactive Cost Optimization for Customer Service and Support
18 June 2020

Background

Professional Background

Horizon Blue Cross Blue Shield of New Jersey, Senior Director, Customer Service, 28 years
Virginia Premier Health Plan, Senior Director, Claims Customer Service, 1 year
Weight Watchers International (WW), Vice President, US Operations & Contact Center & Member Experience, 3 years

Languages

English

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2 May 2019
Three Critical Factors in Building a Comprehensive Security Awareness Program Three key elements form the foundation of a successful awareness education program: knowledge of audiences, pervasive and continuous communication and interactive education on security tactics. Security and risk management leaders should use this research to implement a comprehensive program.

20 September 2021
New Ways to Measure Employee Engagement in Evolving Workplaces EDT: 10:00 a.m. | BST: 15:00
Organizations these days face increased disruptions and new ways of working, particularly in an expanding hybrid work environment. This enables HR leaders to focus on tracking employee engagement, finding new benefits as they do. Yet, the old ways of measuring employee engagement tend to be ineffective. This complimentary webinar will help you discover what to measure to understand employee engagement in today’s environment, how and when to do that, and how to take action on your findings.

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about registering or watching.
21 September 2021
The CIO’s Approach to Drive Digital Acceleration Using Funding Models EDT: 10:00 a.m. | BST: 15:00

As CEOs, CFOs and Boards of Directors accelerate and focus investment on digital initiatives, CIOs charged with executing these initiatives find it difficult to secure the funding they need. It is hence imperative for CIOs to look beyond traditional funding models to match investment with opportunity and achieve their longer-term capabilities. This complimentary webinar looks at the funding models CIOs can utilize to drive digital acceleration and how to deploy those models.

Return to this web page to watch the webinar. Contact us with questions about registering or watching.

Analyst Profile

Kim Dans

Former Sr Director Analyst

Roles and Responsibilities

On-Demand & Upcoming Webinars

Background

Professional Background

Languages

Manage Finance Talent Supply & Demand

Creating a Culture That Performs

Gartner Top 10 Strategic Technology Trends for 2018

Managing R&D Portfolios

Speed Up Legal Reviews

Should You Build or Buy a Customer Data Platform?

Gartner Predictions for the Future of Supply Chain Operations in 2018

Effortless Experience Explained

To the Point: Lifting the Fog Around AI and Advanced Analytics in Healthcare

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Your Job as CIO Is Changing. Here's How to Master the New One.

6 Ways Compliance Can Build Data Analytics Skills

Lead Culture Change

Make it Easier for Customers to Buy

6 Ways the Workplace Will Change in the Next 10 Years

Feed your business — not the newsfeed

CIOs Must Transform into Digital Leaders

Understand the continuous evolution of the B2B buying journey