Author Profile

Shayne Jackson

Shayne Jackson

Sr Director Analyst

4 years at Gartner,  29 years' experience

Location:  MA USA  |  Language(s):  English

Roles and Responsibilities

Shayne Jackson covers Sales Enablement for the Sales and Service Practice. Mr. Jackson advises and produces research for Chief Sales Officers and Sales Enablement Leaders on topics involving Sales Enablement. His extensive global experience leverages a programmatic approach to training, content and tools that elevate sales teams' effectiveness. His specialties include: -Building out sales enablement programs -Demonstrating the impact of sales enablement -Onboarding sales new hires -Elevating sales skills and knowledge with continuous learning programs -Communicating to sales teams He has over 25 years of global experience. Before joining Gartner, he established and led sales enablement functions, managed channel partners and supported sales teams at EMC (now Dell Technologies), SimpliVity (acquired by HPE) and Applause.


Previous Experience

At Applause, Mr. Jackson established and ran a global Sales Enablement function that included the following programs: Multiweek sales onboarding program and certification Quarterly training Knowledge reinforcement Sales Kickoff Rollout of sales methodology

Professional Background

  • Applause, Senior Director of Sales Enablement, 2 years
  • EMC Corporation (acquired by Dell Technologies), Director of Sales Enablement, Global Financial Services, 20 years
  • SimpliVity (acquired by HPE), Director of Sales Enablement, 2 years


  • B.A., Psychology, Boston College, Boston, Massachusetts
  • Information Technology and Management, Worcester, Massachusetts
  • M.B.A., Business Administration, Clark University