Analyst Profile

Christopher Sladdin

Christopher Sladdin

Sr Principal, Advisory

4 years at Gartner,  7 years industry experience

Location:  United Kingdom  | Language(s):  English

Roles and Responsibilities

Christopher Sladdin is a Senior Principal, Advisory within the Customer Service & Support practice. In his role, Mr. Sladdin works with Heads of Customer Service to develop strategies and execute on key initiatives consistent with the practices of leading Customer Service organizations. His areas of expertise include measuring and understanding the customer service experience (Metrics and Voice of the Customer), service and support channel strategies, low-effort customer experience design, and developing Value Enhancement strategies to drive customer loyalty through customer service interactions.

Background

Previous Experience

Mr. Sladdin previously worked in Gartner's Consulting business, where he led engagements for Telco, Professional Services and Public Sector clients across the Digital CX, Market Analytics and Talent domains. Prior to joining Gartner, Mr. Sladdin worked for PwC as a public-sector IT transformation program manager and CRM specialist.

Professional Background

  • Gartner, Senior Consultant, 3 years
  • PwC, Senior Associate, Consulting, 3 years

Education

  • MA (Hons), Business & Accounting, University of Edinburgh

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