Analyst Profile
Maria Marino
VP Analyst
4 years at Gartner, 26 years industry experience
Location: CO USA | Language(s): English
Roles and Responsibilities
Maria Marino is a Senior Director Analyst in the Product Marketing group. Ms. Marino focuses on B2B customer experience, customer success and marketing for technology service providers. She writes research and advises clients on how to improve the effectiveness of their customer experience (CX) strategy, encompassing Voice of the Customer (VoC) programs and technologies, methodologies and tools for designing customer journeys, CX measurement and analytics and CX governance.
Background
Previous Experience
Ms. Marino has more than 20 years of high-technology product marketing, customer experience and product marketing experience for startup through large technology service providers. She held leadership positions with Level 3/CenturyLink, and Sparkplug (Airband/USNi/GTT).
Professional Background
- CenturyLink, Director Business Product Customer Experience, 5 years
- Level 3 Communications, Vice President Product, 8 years
- Windstream, Vice President Enterprise Customer Experience, 3 years
Education
- B.S.F.S., School of Foreign Service, Georgetown University
- M.A.L.D., Fletcher School of Law & Diplomacy, Tufts University
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Focus on Buying Jobs Rather Than the Chaos of Buying Journeys -
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You Need a Customer Promise, Not Just a Brand Promise, to Improve CX -
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Subtract From Your Customer Experience, Because You’re Adding Too Much
- 14 June 2023 - 15 June 2023 Tech Growth & Innovation Conference
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