Sr Director Analyst
1 year at Gartner
30 years industry experience
Roles and Responsibilities
Pri Rathnayake is a Senior Director Analyst in Gartner Research. He is a member of the Customer Service and Customer Experience Technologies team. His research focus is in the areas of customer service, contact centers, CRM customer engagement center, knowledge management, and self-service support.
Pri Rathnayake's Recent Gartner Activity
Critical Capabilities for Contact Center as a Service
Magic Quadrant for Contact Center as a Service
Cool Vendors in CRM Customer Service and Support
Mr. Rathnayake has 30 years' experience in the IT industry including 15 years serving the healthcare and medical devices technology industry as a senior leader, and as a subject matter expert in customer service technologies and strategy.
Digital Asset LLC, Head of Global Customer Success and Support, 2 years
McKesson Technology Solutions, Director, Customer Support, 12 years
Sparta Systems Inc, Vice President, Global Customer Support, 2 years
B.Sc., Electronics and Telecommunication Engineering, University of Moratuwa