Analyst Profile

Pri Rathnayake

Pri Rathnayake

Sr Director Analyst

3 years at Gartner,  33 years industry experience

Location:  NJ USA  | Language(s):  English, Sinhalese

Roles and Responsibilities

Pri Rathnayake is a Senior Director Analyst in Gartner Research. He is a member of the Customer Service and Customer Experience Technologies team. His research focus is in the areas of customer service, contact centers, CRM customer engagement center, knowledge management, and self-service support.


Previous Experience

Mr. Rathnayake has 30 years' experience in the IT industry including 15 years serving the healthcare and medical devices technology industry as a senior leader, and as a subject matter expert in customer service technologies and strategy.

Professional Background

  • Digital Asset LLC, Head of Global Customer Success and Support, 2 years
  • McKesson Technology Solutions, Director, Customer Support, 12 years
  • Sparta Systems Inc, Vice President, Global Customer Support, 2 years


  • B.Sc., Electronics and Telecommunication Engineering, University of Moratuwa
  • Lean Six Sigma
  • Senior Member - IEEE, IEEE Computer Society (CS), IEEE Society for Social Implications of Technology (SSIT)