Sr Director Analyst
1 year at Gartner
30 years industry experience
Roles and Responsibilities
Pri Rathnayake is a Senior Director Analyst in Gartner Research. He is a member of the Customer Service and Customer Experience Technologies team. His research focus is in the areas of customer service, contact centers, CRM customer engagement center, knowledge management, and self-service support.
Pri Rathnayake's Recent Gartner Activity
Mr. Rathnayake has 30 years' experience in the IT industry including 15 years serving the healthcare and medical devices technology industry as a senior leader, and as a subject matter expert in customer service technologies and strategy.
Digital Asset LLC, Head of Global Customer Success and Support, 2 years
McKesson Technology Solutions, Director, Customer Support, 12 years
Sparta Systems Inc, Vice President, Global Customer Support, 2 years
B.Sc., Electronics and Telecommunication Engineering, University of Moratuwa