Analyst Profile
Pri Rathnayake
Sr Director Analyst
3 years at Gartner, 33 years industry experience
Location: NJ USA | Language(s): English, Sinhalese
Roles and Responsibilities
Pri Rathnayake is a Senior Director Analyst in Gartner Research. He is a member of the Customer Service and Customer Experience Technologies team. His research focus is in the areas of customer service, contact centers, CRM customer engagement center, knowledge management, and self-service support.
Background
Previous Experience
Mr. Rathnayake has 30 years' experience in the IT industry including 15 years serving the healthcare and medical devices technology industry as a senior leader, and as a subject matter expert in customer service technologies and strategy.
Professional Background
- Digital Asset LLC, Head of Global Customer Success and Support, 2 years
- McKesson Technology Solutions, Director, Customer Support, 12 years
- Sparta Systems Inc, Vice President, Global Customer Support, 2 years
Education
- B.Sc., Electronics and Telecommunication Engineering, University of Moratuwa
- Lean Six Sigma
- PMI-PMP
- Senior Member - IEEE, IEEE Computer Society (CS), IEEE Society for Social Implications of Technology (SSIT)
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