Analyst Profile

Pri Rathnayake

Pri Rathnayake

Sr Director Analyst

1 year at Gartner ,  30 years industry experience

Roles and Responsibilities

Pri Rathnayake is a Senior Director Analyst in Gartner Research. He is a member of the Customer Service and Customer Experience Technologies team. His research focus is in the areas of customer service, contact centers, CRM customer engagement center, knowledge management, and self-service support.


Previous Experience

Mr. Rathnayake has 30 years' experience in the IT industry including 15 years serving the healthcare and medical devices technology industry as a senior leader, and as a subject matter expert in customer service technologies and strategy.

Professional Background

Digital Asset LLC, Head of Global Customer Success and Support, 2 years
McKesson Technology Solutions, Director, Customer Support, 12 years
Sparta Systems Inc, Vice President, Global Customer Support, 2 years


B.Sc., Electronics and Telecommunication Engineering, University of Moratuwa



Call +1 855-515-4486 or contact us

to become a Gartner client.