Author Profile

Veronica Walk

Veronica Walk

Sr Director Analyst

3 years at Gartner,  16 years' experience

Location:  IL USA  |  Language(s):  English

Roles and Responsibilities

Veronica Walk is a Senior Director, Analyst on the healthcare industry research team. She advises CIOs and other healthcare and technology executives across the digital care delivery lifecycle including strategy, procurement, implementation, and optimization of clinical technologies to maximize care quality, experience, and outcomes. With a background in clinical informatics, she focuses heavily on the people and process aspects of technology design, selection, and deployment, such as organizational readiness, change management, governance, process improvement, and value realization. Her core areas of research include clinical informatics, electronic health records (EHRs), clinical decision support (CDS), clinician burnout, and emerging clinical technologies. Prior to joining Gartner, she was the Director of Clinical Informatics for a multi-hospital health system in Illinois. Following over a decade experience in the healthcare provider industry, she has a keen understanding of clinical workflows, stakeholder requirements, and the forces influencing healthcare delivery. She advises CIOs on how to select, implement, and adapt technology and process to maximize quality and efficiency across the continuum of care.


Previous Experience

Prior to joining Gartner, Veronica spent the majority of her healthcare career in the field of clinical informatics, most recently serving as the Director of Clinical Informatics for a large U.S. health system. In this role, she led the enterprise physician, nursing and imaging informatics programs - teams which were involved in all stages of the digital care delivery life cycle and major organizational initiatives such as EHR implementation and optimization, enterprise imaging, and clinical communications and collaboration (CC&C).

Professional Background

  • Memorial Health System, Director, Clinical Informatics (most recent role), 13 years


  • BA Biological Sciences- Medical Specialization, Southern Illinois University- Edwardsville
  • MS Health Informatics, University of Illinois- Chicago