Roles and Responsibilities

Veronica Walk is a Senior Director, Analyst on the healthcare industry research team. She advises CIOs and other healthcare and technology executives across the digital care delivery lifecycle including strategy, procurement, implementation, and optimization of clinical technologies to maximize care quality, experience, and outcomes. With a background in clinical informatics, she focuses heavily on the people and process aspects of technology design, selection, and deployment, such as organizational readiness, change management, governance, process improvement, and value realization. Her core areas of research include clinical informatics, electronic health records (EHRs), clinical decision support (CDS), clinician burnout, and emerging clinical technologies. Prior to joining Gartner, she was the Director of Clinical Informatics for a multi-hospital health system in Illinois. Following over a decade experience in the healthcare provider industry, she has a keen understanding of clinical workflows, stakeholder requirements, and the forces influencing healthcare delivery. She advises CIOs on how to select, implement, and adapt technology and process to maximize quality and efficiency across the continuum of care.