Analyst Profile

Tim Nelms

Tim Nelms

Sr Director Analyst

1 year at Gartner,  1 year industry experience

Location:  United Kingdom  | Language(s):  English

Roles and Responsibilities

Tim Nelms is a research analyst in Gartner's employee experience technology team. He covers content services strategy, content services platforms, content collaboration tools, customer communications management, operational experience, accessibility and PDF solutions. During 30 years in the IT industry spent with software vendors, Tim's experience has touched nearly every role from software engineer to VP sales. He has a deep understanding of software architectures, go-to-market strategies and buying patterns. By advising on strategy, selection and vendor evaluation, Tim helps improve buying decisions and ensure investments take account of both customer needs and vendor's abilities.

Background

Previous Experience

As VP International for Crawford Technologies, Tim was responsible for a team delivering sales, services and marketing a software portfolio covering customer communications, content services and accessibility solutions. During Tim's tenure the customer base more than doubled and NPS exceeded 75+.

Professional Background

  • CDC Solutions, Director of Sales Consulting, 3 years
  • Crawford Technologies Inc, VP International, 7 years
  • EMC Computer Systems, Strategic Alliance Manager, 7 years

Education

  • Industrial Computer Science

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