Sr Director Analyst
2 years at Gartner, 2 years industry experience
Location: United Kingdom | Language(s): English
Roles and Responsibilities
Tim Nelms is a research analyst in Gartner's employee experience technology team. He covers content services strategy, content services platforms, content collaboration tools, customer communications management, operational experience, accessibility and PDF solutions. During 30 years in the IT industry spent with software vendors, Tim's experience has touched nearly every role from software engineer to VP sales. He has a deep understanding of software architectures, go-to-market strategies and buying patterns. By advising on strategy, selection and vendor evaluation, Tim helps improve buying decisions and ensure investments take account of both customer needs and vendor's abilities.
As VP International for Crawford Technologies, Tim was responsible for a team delivering sales, services and marketing a software portfolio covering customer communications, content services and accessibility solutions. During Tim's tenure the customer base more than doubled and NPS exceeded 75+.
- CDC Solutions, Director of Sales Consulting, 3 years
- Crawford Technologies Inc, VP International, 7 years
- EMC Computer Systems, Strategic Alliance Manager, 7 years
- Industrial Computer Science
Team / Peers
RESEARCH BY THIS ANALYST More
22 February 2023Reduce Customer Effort by Consolidating Field Service and Customer Service Communications Technology
09 January 2023Market Guide for Content Services Platforms
21 December 2022Quick Answer: How Can I Reduce Adobe Acrobat Licensing Costs?
- 15 May 2023 - 16 May 2023 Digital Workplace Summit
Events With This Analyst More
ANALYST INQUIRY More
Connect With an Analyst
Schedule an appointment to speak to an analyst.