Analyst Profile

Roles and Responsibilities

Tim Nelms is a research analyst in Gartner's employee experience technology team. He covers content services strategy, content services platforms, content collaboration tools, customer communications management, operational experience, accessibility and PDF solutions. During 30 years in the IT industry spent with software vendors, Tim's experience has touched nearly every role from software engineer to VP sales. He has a deep understanding of software architectures, go-to-market strategies and buying patterns. By advising on strategy, selection and vendor evaluation, Tim helps improve buying decisions and ensure investments take account of both customer needs and vendor's abilities.

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