Author Profile

Mrudula Bangera
Director Analyst
2 years at Gartner, 18 years' experience
Location: NC USA | Language(s): English, Indian - Hindi, Indian - Kannada, Indian - Marathi
Roles and Responsibilities
Mrudula Bangera is a Director Analyst with Gartner's IT Leaders & Tech Professional research organization focusing on application performance monitoring (APM), Digital Experience Monitoring (DEM), IT infrastructure monitoring (ITIM) and Artificial Intelligence for IT Operations (AIOps). Mrudula has spent 15 years in IT working in different roles like Technical Specialist, Service Assurance Lead, Performance Engineering Lead and Solution Architect - monitoring tools and ITSM. She has good exposure in implementing monitoring solutions, designing architectural roadmaps, strategies and risk assessment of applications. Prior to Gartner, she has worked with companies like Accenture, IBM, Wipro and Ameriprise Financial providing technical solutions for IT infrastructure and Digital Technology projects.
Background
Previous Experience
In previous role, some of the key responsibilities included analyzing the application requirements from business teams and recommending Application Performance Monitoring and IT Service Management solutions. Implementing End-to-End monitoring of N Tier Applications. Integrating the monitoring tool with Service Now for Incident Management and IT Operations Management (i.e. Discovery, CMDB, Service Mapping and Orchestration)
Professional Background
- Ameriprise Financial, Solution Architect, 3 years
- IBM, Service Assurance Lead, 2 years
- Wipro, Senior Engineer, Enterprise Systems Management, 5 years
Explore
RESEARCH BY THIS ANALYST More
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10 July 2023
Critical Capabilities for Application Performance Monitoring and Observability -
05 July 2023
Magic Quadrant for Application Performance Monitoring and Observability -
11 May 2023
Leverage AIOps and Adapt ITSM Practices to Optimize Hybrid Cloud Support
- 04 December 2023 - 06 December 2023 IT Infrastructure, Operations and Cloud Strategies Conference
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