Hype Cycle for Consulting and System Integration, 2009


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The Hype Cycle for Consulting and System Integration is designed to help organizations discern the relative maturity and significance of specific C&SI services before making partnering, sourcing or vendor selection decisions.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
    • The Priority Matrix
    • Off the Hype Cycle
    • On the Rise
      • Cloud-Driven Professional IT Services and Solutions
      • Online Advisory Services
      • Sales Performance Management Service Providers
      • Marketing Performance Management
      • SaaS-Related Professional Services
      • HR Transformation
    • At the Peak
      • Multisourcing Service Integrator
      • Pricing Optimization and Management (C&SI)
      • Social Media Consulting
      • Application Testing Services
      • Business Process Management in C&SI
      • Information Management (C&SI)
      • Legacy Application Modernization (C&SI)
      • Enterprise Architecture/Infrastructure Design and Consulting
    • Sliding Into the Trough
      • Web 2.0 Customer Experience (C&SI)
      • Finance Transformation
      • SOA Services
      • Trade Promotion Management (C&SI)
    • Climbing the Slope
      • Customer Intelligence
      • Marketing Service Providers
      • Risk Management and Compliance Advisory Services
      • Supply Chain Management (C&SI)
      • Business Intelligence (C&SI)
      • HCM Consulting and Implementation Services
      • Services for Open-Source Software (C&SI)
      • Business Operations Improvement Consulting Services
      • Business Consulting Services
    • Entering the Plateau
      • CRM (C&SI)
      • ERP (C&SI)
      • IT Management and Strategy Consulting
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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