How to Pick the Right Social Software Tools to Tap the Collective

G00170816

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Summary

There are many social software tools available that organizations can use to externalize their processes to include the collective. This decision matrix will help IT professionals advise users on which tools to use for specific tasks.

Table of Contents

  • Analysis
    • 1.0 Focus on the Desired Outcomes of Social Software Tools
    • 2.0 Know What Social Software Tools Do Well
      • 2.1 Two Additional Factors to Consider When Dealing With the Collective
  • Recommended Reading
© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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