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There are many social software tools available that organizations can use to externalize their processes to include the collective. This decision matrix will help IT professionals advise users on which tools to use for specific tasks.
Table of Contents
Focus on the Desired Outcomes of Social Software Tools
Know What Social Software Tools Do Well
- 2.1 Two Additional Factors to Consider When Dealing With the Collective
- 1.0 Focus on the Desired Outcomes of Social Software Tools