How to Pick the Right Social Software Tools to Tap the Collective



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There are many social software tools available that organizations can use to externalize their processes to include the collective. This decision matrix will help IT professionals advise users on which tools to use for specific tasks.

Table of Contents

  • Analysis
    • 1.0 Focus on the Desired Outcomes of Social Software Tools
    • 2.0 Know What Social Software Tools Do Well
      • 2.1 Two Additional Factors to Consider When Dealing With the Collective
  • Recommended Reading
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